Hilton Tulum Riviera Maya All-Inclusive Resort in Tulum
✅ Guests appreciate the panoramic ocean views from sea view rooms. ✅ The resort is praised for top-notch service, hospitality, and customer care. ✅ Buffet-style breakfast and lunch offer plenty of food options. ✅ Staff member Sebastian was noted for exceptional attentiveness and daily communication. ✅ The property provides a wide range of activities and a beautiful natural environment. ❌ The hotel is located quite far from the airport, requiring a car for convenient access. ❌ Some guests found the restaurant food to be mediocre and not matching the hotel's high standards. ❌ Limited availability of ice machines in some accommodation areas caused inconvenience. ❌ Local transportation options are expensive and limited, with no Uber service.
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Description
Hilton Tulum Riviera Maya All-Inclusive Resort is a five-star property located in the city of Tulum, featuring 735 rooms spread across several buildings. Guests can choose from a variety of room types, including ocean view suites and family rooms, many offering panoramic views of the Caribbean Sea. The resort has a private sandy beach just 15 meters from the buildings, complete with umbrellas and sun loungers. On-site, you’ll find seven restaurants and three bars serving buffet-style meals for breakfast and lunch, with dinner available by reservation. Facilities include a large outdoor pool, a spa and wellness center, a fitness center, and kids' amenities such as a playground and an open-air children’s pool. Free Wi-Fi and parking are provided. The hotel's service and cleanliness ratings are high, reflecting attentive staff and well-maintained grounds. This property welcomes families and guests with disabilities but does not allow pets.
Location
Hilton Tulum Riviera Maya is situated on Carretera Cancun Tulum 307 in Tulum, approximately 97 km from Cancun International Airport. The nearest airport to the resort is Playa Del Carmen (PCM), located 36 km away. The resort offers direct access to its own private beach just 15 meters from the accommodation. For additional beach options, Xcacel Beach is about 1.34 km from the hotel. The location is somewhat remote, and most guests recommend having a rental car since local taxis are expensive and services like Uber are not available.
Tips
- Renting a car is advisable due to the resort's remote location and expensive local taxis.
- Make dinner reservations in advance to secure your spot at the restaurants.
- If you prefer calm swimming conditions, consider using the outdoor pool instead of the beach, as the sea waves can be strong.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Vegetarian Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required This property accepts credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, DinersClub, MasterCard, Visa, AmericanExpress
- Check in time: 16:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- All Spaces Non-Smoking (public and private)
- Outdoor furniture
- Reception desk
- Room service
- Family room
- Smoke Detector
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Buffet breakfast
- Restaurant
- Snack bar
- Free Wi-Fi
- Car rental
- Spanish
- English
- Multi-language staff
- Tour assistance
- Sun Deck
- Parking
- Water park
- Swimming pool
- Outdoor pool
- Beach facilities
- Water fun
- Private beach
- Pool facilities
- Beach/pool towels
- Business center
- Event facilities
- Conference Hall
- Snorkelling
- Fitness facilities
- Gym
- Massage
- Spa
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 1340 m. It takes 20 minutes To the beach!
Video: Conrad Tulum and Hilton Riviera Maya All-Inclusive Resort Grand Opening Event
Map
Reviews
Frequently asked questions about Hilton Tulum Riviera Maya All-Inclusive Resort
How far is Hilton Tulum Riviera Maya from the nearest airport?
The resort is 97 km from Cancun International Airport and 36 km from Playa Del Carmen Airport (PCM).
Does the hotel have a private beach?
Yes, the hotel has its own private sandy beach just 15 meters from the property, equipped with umbrellas and sun loungers.
Are pets allowed at Hilton Tulum Riviera Maya?
Pets are not allowed, but service animals are permitted.
What types of rooms are available at this resort?
The resort offers a variety of rooms including Nature View rooms, Ocean View rooms, Family rooms, Enclave rooms, Suites, and several quadruple room options.
Is dinner included in the all-inclusive package?
Dinner requires a reservation, while breakfast and lunch are served buffet-style with many options.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 383 USD The best time to book is August 21, with rates starting from 383 USD

















































































































































































