Kore Tulum Retreat and Spa Resort - Adults Only in Tulum

Beware!! 3 things i have to say bad about my trip here. First of all this hotel el paraiso you cannot bring ANY drinks too. They search the taxis and the rental cars EVERYTIME in and out. We were out to diner one night and the police stopped us and searched us the car and our things. We were not even drinking this night and the police said they could smell alcohol lol. Long story short very short I was forced to pay $800.00 American or go to jail for 24 hrs. What you going to do argue with the police? They told me to drive to the nearest 7 11 to bring them cash back. 3rd.. one of the nights we got a parking ticket for parking on sidewalk which was also bull unless you call the sand. The beach just 2 feet off the road a sidewalk. We had to pay $250 American. Tulum is crooked and the cops are bandits. The rental car company also took my deposit because the cops took the license plate when they wrote us the parking ticket. I would suggest to stay away from Tulum period. Why were we searched every single day? Harassed and treated like criminals. Tulum is a mess and the cops and locals will steal and rob you. Other than that we had fun lol

SCAM! Does the hotel really exist?
The hotel has been closed for months, but they're still offering accommodations.
Upon arrival, you'll be greeted with a notice stating that the hotel is closed and that they tried to notify you, but the company you booked with wouldn't allow it (which is completely false). The person who delivers the letter is very rude and claims to know nothing. They'll place you in another hotel that doesn't offer anything similar to what you paid for. If you try to contact the hotel directly, you'll be treated very rudely.
Many people have had the same problem, and no one has received a solution or a refund.
It's clearly false advertising. I've read the same situation 10 or more times. Apparently, the hotel doesn't exist, but they have another one so you can stay immediately. Isn't that strange?
Terrible service, incompetent people.

I booked Kore Tulum for my birthday trip because it’s advertised as an adults-only, all-inclusive wellness retreat with spa services. I arrived to find the property completely closed for renovations — no prior email, call, or notice. Instead, I was handed a slip of paper saying I was being redirected to the Wyndham Grand Tulum. This was not an equal replacement.

Kore Tulum’s closure should have been communicated well in advance. Guests should never arrive expecting a specific experience only to discover the hotel isn’t even open. I am extremely disappointed in the lack of transparency and customer care.

I tried to enjoy this property to the best of my abilities. The villias with the jacuzzi tubs should not be advertised as the water trinkles out. It would take the entire day if not more to fill up. There is limited food options.