Kenzi Club Agdal Medina All Inclusive in Marrakech

Loved this place so much we're going back in September

Very nice stay. 4.5 stars. Only .5 off was that phone in one of our two rooms stopped working 2 days in and was never fixed. Not a biggy but still a bit of a concern in case of emergency or other needs. Luckily we had a second room with a phone that worked. Very kind and friendly staff. And Xmas Eve dinner at the buffet was amazingly insane. So much good food and merriment. Note that the spa is not great at communicating changes if delays or staff absences that may affect scheduled service. Also the spa pool is indoor which is super but costs extra ($10 USD per adult, kids free which was very nice). Shuttle to town fills up fast and must be booked in advance (at least 24 hours if not more). We will come back!

The room looked clean, but smelled like sewage. If we were staying longer or had arrived earlier in the day, we would’ve asked for a different room. They sent a maintenance guy to try to fix the problem, but it didn’t improve. Since we were on the first floor, we couldn’t open a window because the only window was a full sliding glass door and it’s not safe to basically sleep with your door open. So we just stuck it out. Food was good, staff was friendly. Close to airport.

Good short weekend break , clean , good food , easy airport transfer , weather great , what’s not to like !

Staff are amazing, plenty of things to keep you entertained around the place. Lots of food of different types to suit many tastes.
Not much too see in walking distance but free shuttle into town daily.

Really nice private pool area.
Buffet food is great, not fussy eaters and we liked it a lot. Coyld improve on dressed table availability....but did not bother me as on holiday so not in a rush.
One thing is the fresh orange juice could be available maybe ....if too difficult then offer it to vip customer at private pool.
Other wise beautiful hotel....staff are all here to help and hard working.
Really good evening shows....fabulous dancers.

Disappointing Stay Compared to previous visit
We've stayed at this hotel a couple of times before and had good experiences, but unfortunately this time was a downgrade in many aspects.

We were given one of the smaller family rooms for four people, and honestly, it should not be offered for that number of guests. It felt cramped and uncomfortable for a family of four.
The buffet area was constantly lacking basic items like plates, cups, and glasses.
At breakfast, it could take up to 15 minutes just to get a coffee cup. Some guests had to use soup bowls for coffee or glasses for juice, which really shouldn't happen at a hotel of this standard. They even ran out of ice cream while children were queuing.

At the bar, I asked for Moroccan tea, but was told they couldn't make it due to how long it would take – even though I had already waited 25 minutes just to place an order.

Towels were never available at 11.30 you have to go and pick up in morning.


Staff at restaurants, bar, entertainment, were very kind and hardworking, but overall the experience didn’t meet expectations, the management has t