After finally getting off the coach from the airport a 2 1/4 hour journey stopping at 10 hotels before ours( thanks TUI), we were checked in quite quickly by a rather rude, abrupt German lady. Our room was nice in a typical Riu way, nice comfy bed, nice bathroom, balcony with 2 sunloungers and 2 chairs, a fridge and tv. Now the confused part, this is a half board hotel which is more or less the same price as a Riu all inclusive, of which we have stayed in many. But its no nicer than an all inclusive, also its a palace, now normally the palace hotels you get extras like coffee shops, optics in your room and a loaded fridge, but this is half board so you don't get that so what makes it a palace??? This hotel in my opinion is directed at the German tourist, the hotel was full of them, as far as we could see we were the only brits. The restaurant was definitely catered towards them. I found no where near as much choice as other Riu hotels we have stayed in. There are NO drinks included with dinner, not even a glass of water you have to order and pay extra. Small bottles of water are 3.20, soft drinks 3.65, beer, Amstel 3.65, Heineken 4.30 and wine starts at 16.45 a bottle. You order from a waiter and it's booked to your room. The pool area was nice with a nice pool, although not very big for the size of hotel. Out the back of the pool down some steps onto the prom and a few more steps down onto the beach where sadly there are no sunloungers ( again I thought this was a Riu Palace ??) The beach is lovely and really long if you like a stroll. We wouldn't return to this hotel again for a few of the reasons above and we found a couple of the staff to be really rude, the lady who checked us in, another dark curly haired lady behind reception who was extremely rude and the worst was Carlos in the restaurant, an example, one night we went down for dinner and Carlos was deep in conversation with another member of staff so we found a table and sat down. We tried to get his attention to get a drink but no joy. So we went and got ourself some soup and came back and again tried and failed to get his attention. So we finished our soups and still no drinks. So my wife went over to him to ask can we please order some drinks and his attitude was terrible, it was like we had inconvenienced him, he was very rude. Now sadly there are no self serve drinks at dinner as you have to pay so you need to order them and they bring them to you. We travel all over to Riu hotels and have done for a number of years, we spend 5 weeks per year in their hotels and so we are Riu Diamond loyalty customers of which we are supposed to get certain extras free, guaranteed, we gave up in this hotel. Riu offer these extras to keep you booking their hotels and we have noticed the last couple of hotels and certainly this one you have to battle reception staff to get what their loyalty programme promises. We are sorry Riu, this is probably the last time we spend money to come to your hotels lo