Hipotels Apartamentos Cala Bona in Cala Bona

The pool bar guy near building 24 was not friendly at all. The air conditioning in the room was weak, and the prices were very expensive for what it offered.
Average experience overall.

Fine if you’re ok with overcrowded chaos! Staff were good although one man very rude and bar staff should try smile. Cleaners were lovely and reception staff.
If you want to have a cabana you get told off for not reserving at reception which is across the road. Bare in mind there’s nothing that says this! You would have thought they take payment when people decide to sit there.
Breakfast food was ok, but I guess good enough for kids, i wouldnt say it’s a a 4 star overall.
We had an apartment room which was clean and nice for our family with all useful facility’s.

Me, my husband and our sun were sick from the food, everyone has thrown up and constantly had a diarrhea. We had spoiled fruits a couple of times and asked to change the plate (thanks to the stuff - they did that), whole fruits in the restaurant were dirty, we needed to wash them before eating.
The time for lunch is 12.30-14.15, which is exactly the sleeping time of many toddlers. Even 12 would be nice to have. We ended up eating separately and taking food to our baby.
The water in the kids swimming pools was quite cold, interestingly colder than the big ones and the sea.
I saw the bartender poured the cheap gin to a bottle of Bombay gin, he noticed I saw that, but he continued doing that.
The cleaning service is awful, sometimes they forget to change the towels or clean the floor. And there is no cleaning on Thursdays, not a big deal, but for 4 stars hotel?!
We changed our tickets and checked out earlier, the stuff at the reception was not interested in knowing the reason. When I asked is it ok with you that your gusts are leaving earlier, they told me they don't care as it is not there hotel

I'm very disappointed with the hotel. The reviews are great, and I didn't even think that there would be anything I wouldn't like. In the end, I don't understand at all why this hotel is considered child-friendly (other than the large number of kids).

1. There is no elevator in the hotel. Every single day we had to carry the baby and the stroller up several flights of stairs, and no ramps at the restaurants.
3. The water in the children's pool is freezing! Much colder than in the adult pool. When we mentioned this at reception, they rolled their eyes and said it was impossible. Well, they should try it themselves, at the very least.
4. There's absolutely nothing to feed the kids. Most of the food is fried, or deep-fried. There's very little in terms of vegetables. I was especially shocked by the frozen strawberries (in the middle of summer in Spain).
5. You can’t have tea during lunch or dinner. The coffee machines and hot water are turned off. When we asked why, they said something like "it’s not allowed."
6. It's stated that the hotel has a gym and spa—that’s a lie. The gym is in the neighboring hotel, and you can go there if you ask reception for a pass. However, the spa in the same neighboring hotel is not included in your stay.
7. We got food poisoning at the main restaurant. My child was vomiting, and so were our friends. The staff once again rolled their eyes and said something like, "well, I guess someone else will get stuck tomorrow"
Overall, feels like 3-star hotel