Hoposa Hotel Daina - Adults Only in Port de Pollenca

We booked a room at Hoposa Daina. When we arrived we were advised that we had been relegated to another building, not the beachfront building as advertised. Not the beachfront building we booked. We were sent around the corner and across the road to a very ordinary looking building- an apartment building purporting to be another wing of the hotel. No offer of assistance with bags. The building was dark and uninviting and we had to lift our suitcases up some stairs to reach the narrow lift. There was no reception and no security. The room was tiny and overlooked the balconies and clotheslines of neighbouring residential buildings. The two beds had been pushed together as two singles with nothing covering the join- sloppy and uncomfortable. To say we were disappointed and extremely confused would be an understatement. Nowhere in any correspondence received from our booking platform AND Hoposa Daina direct was there any indication that our accommodation would differ from the accommodation we booked- this included visuals and written text. There was no misunderstanding on our part. The room category we booked was one included and available in the hotel itself. I contacted Reception (where people skills were often lacking) and advised them that we were unhappy with the deception. The address was also different from the address we were sent. They were reluctant to move us into the main building at first but then relented- however we had to stay where we were for two nights as the hotel was full and we would then be transferred to where we were originally meant to be for our remaining three nights. The staff member confirmed that we would occupy a room in the category we had originally booked. Such categories did exist in the main hotel. When we did move we found the room to be spacious and befitting what we had paid for. I tried to speak to the manager on a number of occasions during our stay but he proved to be elusive. There is absolutely no excuse for being placed in inferior accommodation - accommodation that was less expensive than what we booked. I have read other reviews where similar experiences were had. Responses from management are lame. It is pretty simple - if travellers book Hoposa Daina that’s where they are accommodated and if they book Hoposa Daina Apartments that’s where they go. There is no misunderstanding or confusion on the part of the guest. It is the deception and disregard of management that is to blame. One last thing- Hoposa Daina advertises itself as “Adults Only.” The pools is lovely however young tweens were using the pool every day- I then read hotel literature that suggested that “Adults” at Hoposa Daina are 14 years old plus. Go figure! Outsiders were around the pool every day and management have done nothing about stopping them from entering and using the facilities, often depriving paying guests a pool lounge. Very easy to fix with a keycard system etc. Of course the main hotel is in a lovely location and manage

The hotel I am sure Is lovely but we got out in serviced apartment block behind the hotel that you had to cross the street to get to . I have never felt so conned in all my life . I will upload photos of what the block looked like . Cheap apartment , cheap linen , air con poor . 6 K for a week for this feels like fraud . Heard 2 other groups complaining already . Please be very careful . Booked hotel stayed in Cheap serviced apartment

Really disappointed! Booked a hotel room with balcony - ended up in a separate building from the hotel, in an apartment, no balcony. If I wanted to stay in an apartment I could have booked one £300-£400 cheaper than paying for a hotel room I never got. We arrived at midnight due to a flight delay, the guy at reception had no idea about anything. Asked him about the bike room - blank face. Asked him about where our room was - again, blank face and no idea. So we spent 20 minutes looking for our room #15 in the hotel as he was certain it was in the hotel, only to then realise it was in a completely different building across the road. Really disappointing. TV remote badly taped up with a sellotape so the batteries wouldn’t fall out. Definitely not the 4* star hotel and/or service that I expected.

Really poor service. Food and cocktail quality was also low. There are a lot better places to eat and drink in town. Don’t get drawn in by the nice signs.