PA Estartit Confort in L'Estartit

This is an absolutely awful hotel! Honestly, please, do not book with this company. They put us in an apartment with "windows with a pool view*. This hilariously consisted in reality of frosted glass windows in the bedrooms, which were 6 feet up the wall touching the ceiling and impossible to see out of. Added to that, the windows in the front (off the living area) had bars on them like a prison cell and looked onto a grey grafittied wall opposite. The whole place felt like a prison.

We did not get a balcony or a patio as advertised. We got a sorry looking, very much neglected "yard" on the main road, with a broken table, no shelter from the sun, and a broken vent, through which we could see the basement and generator below. We didn't have a parasol outside, or a kettle inside, or even a plug for the sink. When we requested those things we were told that they were sorry but they didn't have them, but when we persisted, we were told that they would 'Ask housekeeping' if they had a plug (like they were doing us a favour). We had an ant infestation, where ants constantly crawled all over the stove, worktops, cupboards and floors. They came and treated the ant problem while we were out (we could smell the chemicals on our return), which worked for, at most, 24 hours before the ants returned.

The admin guys couldn't care less about our disappointment. We booked this hotel in February.
We asked for a better apartment but they
declined. We asked for a refund so we could move to a different hotel, but again they declined.
There are no on site staff. You have to email or whats app and wait for ages for a reply.

They couldn't run a bath let alone an hotel. Again, do not go anywhere near this joke of a company.

No toiletpaper, soap or cutting boards

This is the third time I have stayed here , and this last time ( we left today ) was the worst . The apartments are average at best , they are clean and basic . My complaint is the noise , they let groups of teenagers run riot in the hotel and it’s more like a school playground. There’s no one on reception to complain to and the noise is continuous until 11 at night .
Also the Wi Fi is almost non existent, dropping out continuously.
We stay at many apartments in Estartit , most of them are excellent. I’ll never stay at the Confort again .

Parking isnt easy but that is somewhat understandable given the location.
What is less understandable is the lack of communication (they dont respond on weekends) , no air conditioning in the bedroom (only the lounge) and a charge for towels.
Otherwise fine.

We had an apartment here and it was dusty and moldy. It clearly hadn't been tidied up since opening for the season. We stayed for 4 days and asked for more toilet paper because it ran out and they wouldn't give us more. Internet is bad. No support staff around and the door code wouldn't work for a German couple and they couldn't get in after being gone all day. This place would be nice if they tried a little, but they don't. The place is well located though.