Hotel Grecs in Roses

This could be a 4star hotel but unfortunately there are so many issues that it merits no more than a 2star review.
On a positive note, the swimming pool is amazing (22m long and 3m deep end), and the views from the upper floors are incredible - see photos. The air conditioning in the rooms is also excellent.
But those are the only good points.

Firstly, the location is at the top of an extremely steep hill and it's impossible to walk up in the summer without breaking out into an exhausting sweat. They offer a shuttle bus service but this has to be prebooked and only runs a few times a day with the last service at 7pm..so utterly useless for going out to town for evening dinner. Taxis in the town are very difficult to get and we were forced to walk back to the hotel due to booked taxis simply not turning up.
Secondly, the facilities in the rooms are the absolute bare minimum - like you'd find in a youth hostel. There is no fridge, kettle, or coffee machine so the balconies are hardly used by anyone. There isn't even a plug in the sink in case you need to do a bit of laundry (essential for those who travel light).
There was no shower soap or gel and when we asked at reception, they said we don't provide toiletries like that and you'll have to wait for the cleaners the next day. So we went without a shower for the night on the expectation that the cleaners would fill the empty shower soap dispenser the following morning. However, despite cleaning the room, they didn't replenish the soap so we had to find a supermarket and buy our own shower gel and shampoo. The shower itself is also weak with fluctuating hot and cold water.
Thirdly, that whilst the buffet breakfast is good, woe betide anyone who tries to take a croissant or fruit up to their room... They're happy to see uneaten food go in the bin rather than allow you to take food with you.
Finally, the walls are paper thin and we could hear every cough and movement of the neighbouring rooms.

In summary, if the management focused on the customer more and less on cutting every single cost, they'd have themselves a decent hotel. I just hope they make the necessary changes as outlined above.