IPV Palace & Spa Hotel in Fuengirola

We had a very disappointing experience during our stay, starting from the check-in process. Prior to our travel, we communicated with the hotel multiple times via email and phone, as our travel plans changed and we checked in on the 19th instead of the 17th. During a phone conversation with a staff member, we were assured of the arrangements and also booked an additional room for our children.

However, upon arrival, none of this was properly honoured. We did not receive any adjustment or consideration for the change in dates, and the check-in staff informed us that we had to rebook another room at a much higher rate. The new booking ended up costing almost double the amount that had been agreed upon over the phone. This was extremely frustrating and disappointing.

We have traveled to many countries and stayed in numerous hotels, but this was by far the worst experience we have ever had. It truly ruined our holiday. Additionally, the room only included complimentary water on the first day. When we requested more water the next day, we were told we had to pay extra for it, along with room service charges. This was shocking to us, as it was the first time any of us—including our children—had experienced this in a hotel. The children were especially upset and uncomfortable throughout the stay.

The only positive aspect of our experience was the restaurant staff, who were absolutely amazing and very welcoming. Unfortunately, this was not enough to make up for the overall poor experience we had at the hotel.

Although it is big, the facilities are quite old. The drainage in the bathroom is not good. The water can't go down and it comes up with very smelly water. The most expensive hotel in the whole trip. The most unsatisfactory. Not recommended.