Moon Dreams Fuengirola in Fuengirola

The hotel is a scammer and a trickster.
Due to a fault in booking.com the hotel, my booking was cancelled in January meaning I lost over 600 euros for a booking in June.
They kept the money and wont reinstate the booking. They are able to return the deposit to me or book me in their own system but they refuse.

Serious hygiene issues and no accountability – avoid this hotel!!!

We stayed at Moon Dreams Fuengirola and had one of the worst hotel experiences we've ever had.

From the first night, we found dead cockroaches in the apartment. Over the following days, live cockroaches began appearing in the shower, corners of the room, curtains, under the bed — and even falling from the ceiling onto the bed while we were sleeping. We counted over 15 live cockroaches inside the apartment, and many more just outside the door.

When we went to reception, a maintenance staff member casually told us this was “normal” because the hotel had recently fumigated the drains. No one informed us about this in advance, which is extremely irresponsible given the health risks — from both chemical exposure and the pest infestation itself. Even the reception staff said they were unaware of that the fumigation was gonna take place that day however their own staff did the fumigation. That alone is unacceptable.

Eventually, we were offered another room, but only after we told the receptionist we were checking out one day early. We left the hotel one day early because it was simply unsafe and unsanitary.

Communication with staff was poor throughout — not only were they unhelpful at the time, but after our stay, we spent 10 days calling Booking.com and the hotel trying to get a proper refund. All they agreed to return was the night we didn’t use. No one took responsibility, and the hotel refused to be accountable for the situation. Communication has been frustrating and, frankly, terrible.

This experience ruined the end of our holiday. The hotel is not up to any reasonable hygiene or customer service standards. I strongly advise avoiding it.

Horrible beds, not specially clean, they had a swimmingpool that was the only positive thing.

Horrible dirty and would never go back again