Petit Palace Hotel Tres in Palma

I’m leaving this hotel extremely upset. They charged me $366 for 2 bags of laundry (the second one was barely halfway full!!) This is straight robbery. And the guy at the front desk never said for me not to do laundry due to the insane cost. I’m aware the rates were there but you don’t realize how much it adds up, plus I added items that did not have a cost next to it. If I worked there i’d be discouraging guest from that laundry service and telling them about other affordable options, but they just smile and say sure we have laundry. Not to mention- the laundry service burned holes in all of my underwear!! Just left such a bad taste in my mouth.

Also, there’s a kid who works there who’s super rude and unfriendly with attitude. I told him he seemed stressed and he said it’s because he’s sick then he proceeded to cough and sneeze, not wash his hands, then hand me a water bottle.

After this, I noticed he was working in the kitchen every morning continuing to sneeze and cough without covering his mouth or washing his hands after.

Don’t have employees come to work just to get the guests sick and then they’re also in a bad mood because of it. That’s not how you operate in hospitality.

By the way, i’ve never left a bad review for a hotel but I had to say something.

The hotel is beautiful, in the perfect location, and most of the service was great, but unfortunately these few things ruined my overall experience at this hotel.