Hotel SH Suite Palace in Valencia
✅ Spacious and clean rooms with balconies and terraces offering city views ✅ Excellent central location near Plaza de la Reina and main attractions ✅ Helpful and supportive reception staff in some cases ✅ Amenities such as air conditioning, coffee machines, and safes in rooms ✅ Terrace available for dinners and drinks with views over Valencia ❌ Reception is off-site requiring a 100-meter walk, causing confusion at arrival ❌ Noise levels can be high due to the lively historic district nightlife ❌ Some rooms suffer from unpleasant odors and maintenance issues ❌ Limited closet space due to in-room refrigerators and safes ❌ Inconsistent service with reports of poor problem resolution and staff attitude
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Description
Hotel SH Suite Palace is a three-star hotel located in the historic center of Valencia, offering free Wi-Fi and air conditioning throughout the property. Guests can choose from six room types including Standard Double rooms and Double Junior Suites, with options for balconies. The hotel operates with a separate reception located about 100 meters away at SH Ingles, which guests must visit for check-in. Amenities include a bar, terrace, shared lounge/TV area, and facilities for disabled guests. While pets are not allowed, service animals are permitted. Rooms are noted for their spaciousness and cleanliness, though some lack desks which may affect business travelers. Check-in begins at 16:00 and check-out is by noon. The hotel has a mixed reputation for service, with some guests praising helpful staff, while others report issues with noise and room odors. This property suits travelers prioritizing central location and access to Valencia’s main attractions.
Location
The hotel is situated directly in Valencia’s old town, just 96 meters from the Museo Nacional de Cerámica y Artes Suntuarias González Martí. Plaza de la Reina and the Cathedral of Saint Mary lie within walking distance, making it easy to explore key sights on foot. The beach at Arenal del parque de la plaza Tierno Galván is approximately 1.68 kilometers away. The nearest airport, Valencia Airport (VLC), is 8 kilometers from the hotel. Nearby dining options include the Basque restaurant Sagardi 98 meters away and Mar d'Avellanes Patriarca Restaurante 152 meters away. This location places guests in the heart of the city’s cultural and culinary scene.
Tips
- Plan your arrival carefully due to reception being located off-site; allow extra time to find it.
- If you are sensitive to noise, request a room on the upper floors away from the street.
- Bring your own tissues and consider asking about desk availability if you need a workspace.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 16:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Terrace
- Adults Only
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Shower
- Wardrobe/Closet
- Bathrobe
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Safe-deposit box
- Wake-up service
- Free Wi-Fi
- Spanish
- English
- Multi-language staff
- Pets Not Allowed
The nearest beach is located on the distance of 1680 m. It takes 25 minutes To the beach!
The distance to the sea is 3890 meters
Hotel view
Video: SH Suite Palace, València, Spain
Map
Reviews
The room was spacious and basically well-equipped, though the only trash can was in the bathroom, and there were no tissues. Some rooms lack a desk, which isn't ideal for business travelers. The soundproofing wasn't great; being in a lively tourist area with active nightlife, there was quite a bit of noise until midnight.
We have an issue with the rooms assigned but staff was able to accommodate us in new rooms.
The room's closet is mostly occupied by the refrigerator and safe, leaving very little space to hang both clothes.
The cleanliness was good, and the amenities are new. The room was minimalist.
The pillows weren't very comfortable.
The location is right in the center, next to Plaza de la Reina, making it unbeatable for exploring the city on foot from the hotel.
Service:
One of the rooms smelled strongly of wastewater.
We complained, and the only option offered was a smaller downgrade room. Unfortunately, that room also smelled (though not as severely). Since management was absent and the hotel was fully booked, the receptionist could only provide that solution. She mentioned that Valencia has pipe issues. As a compensation, they offered free breakfast (which I did not use or care for) along with the downgrade.
The receptionist and maintenance staff were polite and tried to help, but they were not equipped or supported by management.
Service rating: 1/5 (one point only for their kindness).
Problem resolution rating: 0/5.
Facilities:
The building was separate from the main reception, requiring check-in elsewhere.
Lobby lights switched off automatically if you sat still.
Rooms looked decent at first glance, but the wastewater odor ruined the experience. The other two rooms (out of three) were fine.
Location:
Excellent location. No complaints here.
Cleanliness:
The rooms were clean overall, aside from the odor and some dust in the vents.
Noise Levels:
Very noisy. In the downgrade room, I could clearly hear the street noise. This could be improved.
Air Conditioning:
It's okay. Could be better. Lower temp is 68 degrees farenheit.
Overall: There are better options in the location. Do not book here.
Our flight was delayed and the staff were great about our late arrival.
My husband’s bag was also delayed and the Reception staff were very supportive about helping us to get it delivered to the hotel.
Lovely room with a little balcony overlooking a quiet street.
Great location!
Recommend having a Mojito at Cool - the small bar across the road from Hotel SH Ingles (Reception). Also, some great restaurants in the area - we loved the food at Espurnes.
Great place to stay!
Right in the heart of Valencia. Easy to walk almost anywhere you wanted to see. Room was clean and spacious, had 3 terraces. Air conditioning worked well, fridge in room, comfortable bed and a safe location. Priced well based on comparable options, would definitely stay here again!
The only thing I don't understand is why hotels don't have disposable slippers and disposable toiletries.
But everything was fine. I'm glad I chose this hotel
I enjoyed my small suite as the size was just right and there were places to sit besides the bed. The bathroom was also very well designed. The location was very central to the places to visit. I really liked the breakfast too.
POIs near hotel
Cafe and Restaurants near hotel
Real good food!
Good wine selection
I loved the crab salad with cheese on top. Creamy and flavorful. The artichoke tart was crunchy and I loved that you could actually taste the artichoke! Those were my favorites.
This is Europe, so you really can't say much for service at any restaurant. They don't work for tips here so never expect superb service anywhere.
Service here was friendly and that's all I expect!
Would recommend!
one of the classic resort in the area to look good
Frequently asked questions about Hotel SH Suite Palace
Where is the reception for Hotel SH Suite Palace located?
The reception is located at the SH Ingles hotel approximately 100 meters away on the main street.
Are pets allowed at Hotel SH Suite Palace?
Pets are not allowed, but service animals are permitted.
What types of rooms are available at Hotel SH Suite Palace?
Room types include Standard Double room; Standard Double room with balcony; Superior Double room; Superior Double room with balcony; Double Junior Suite; and Double Junior Suite with balcony.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel.
How close is the hotel to major Valencia landmarks?
The hotel is 96 meters from the Museo Nacional de Cerámica and close to Plaza de la Reina and Valencia Cathedral.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 172 USD The best time to book is July 3, with rates starting from 159 USD





































































