Park Hotel Principe in Lugano

Everybody please don’t come to this looks like ghost place.The room we booked was completely different from what was shown online ,when we complained what they said.They ask us pay more 200 Eurpe then can go more better room. We can't cancel or change to another room. If we need to change, we have to pay more 💶. We didn’t live this ghost hotel, I will not recommend any of my friends to come here, and will tell them how bad the attitude of the hotel staff here is, not to give customers satisfactory service experience, such a business will not be good in future.

The hotel is on the mountain, and you can't see the lake. You can only get there by taxi. It's tiring to walk up the mountain. I didn't know until I got there that a 3-year-old child had to pay an additional 80 Swiss francs to stay. They also said that they only allow one person to stay in this hotel, and if you add another person, you have to pay extra. They required that you must pay, otherwise you won't be allowed to stay. I communicated with Ctrip but it didn't work. At that time, I couldn't change hotels, so I had to pay 80 Swiss francs to stay, which was about 640 yuan more. The regulations didn't say that children had to pay at that time. It's a rip-off. The facilities of this hotel are also very old and dirty everywhere. Don't stay in this hotel. In the end, there was no way to refund the extra 80 Swiss francs I paid. Oh, it's a rip-off!