Secret Beach Bungalows in Haad Yao

I arrived on a very hot day (36°C) only to discover that the AC in my bungalow wasn't working properly. Even though it was set to 16°C, the room felt closer to 25°. I contacted the staff, but instead of helping, they insisted the AC was fine and told me that if I wasn’t happy, I could check out and leave — this was at 6pm, and as a solo traveler, finding another place at that hour was nearly impossible. When I expressed my frustration to the manager on duty, he asked where I was from. Upon hearing that I'm from Israel, he made an incredibly offensive remark: "Oh yes, it’s always you Jewish people, acting entitled and always complaining." I was shocked and deeply disturbed by this blatantly antisemitic comment, which he made without hesitation or remorse. The next day, I was moved to another room — which turned out to be cheaper than what I had paid for. No one mentioned the downgrade or apologized until I brought it up myself. The bungalow itself was disappointing — it looks much better in photos than in real life. The facilities are dated, the bathroom was tiny, and there’s no outdoor lighting at night, making it unpleasant to walk around in the dark. While the beach is beautiful, it's located downhill. Every visit means a steep climb back. Without a scooter, the area feels isolated, and it's about a 1km walk to reach restaurants or shops. Overall, I felt unwelcome, disrespected, and disappointed — both in the service and in the place itself. Would not recommend.