Natai Beach Resort in Mai Khao

Natai Beach Resort – 2-Night Stay Review

I recently stayed at Natai Beach Resort for two nights, and first of all, I would like to thank the entire team for making our stay enjoyable. We truly appreciated the warm hospitality throughout our visit.

I stayed in Room 1*3. While the room was comfortable and functional, it does feel quite dated. I completely understand that every resort has its own character, and I'm very open-minded about that. However, I believe the room and its surrounding areas would greatly benefit from some renovation.

The exterior wall facing the garden is covered with green moss, which gives the area an aged appearance. I also noticed several potted plants that were dry or dead. Replacing them with healthy, vibrant plants would instantly enhance the beauty of the surroundings and create a much more welcoming atmosphere.

The breakfast experience, unfortunately, was not very memorable. The food was acceptable, but the overall setup and ambiance felt rather plain and lacked the warmth expected from a beachfront resort. Even small details can make a big difference. For example, the cutlery was placed directly on the placemat without a napkin, which is something I hope the team can improve for better hygiene and presentation.

One highlight of breakfast was the egg station, which was excellent. The freshly prepared eggs were delicious and definitely stood out.

I also want to give special recognition to Khun Tee at the pool bar. He provided outstanding service, was genuinely friendly, and demonstrated excellent upselling skills. He personally recommended the steak dinner, which convinced us to try it—and we were glad we did. The company is fortunate to have someone like him, as he creates a positive guest experience while naturally promoting the resort's offerings.

Dinner itself was enjoyable, and the food was good. However, just like breakfast, I believe the restaurant's atmosphere and table setup could be more inviting. A more thoughtfully designed dining ambiance would make the experience feel more memorable and in line with the resort's beautiful location.

What I loved most about Natai Beach Resort was the stunning sunset, the peaceful beach, the beach activities, the swimming pool, and the beautiful lobby. These are the highlights that make the resort special.

Overall, we had a wonderful stay. With some improvements to the guest rooms, landscaping, and the breakfast and dinner ambiance, I believe this resort has the potential to offer an even more exceptional experience.

I sincerely hope that when I return in the future, I'll see refreshed rooms, enhanced restaurant ambiance, and an even stronger team delivering the excellent hospitality that we experienced. Thank you once again, and I look forward to visiting Natai Beach Resort again someday.

Dear Management team

I am writing to share my disappointment regarding my recent stay at your hotel. Unfortunately, this visit was not a pleasant experience compared to my previous stays, where I had received clean rooms and excellent service from your staff.

On the day of check-in, I made a same-day booking for a double bed room. I understand that availability might be limited for last-minute reservations. Upon arrival, the male staff at the front desk informed me that only a twin-bed room was available that night and asked if that was acceptable. I agreed without any issue and was given Room 558. Another staff member escorted me to the room.

After dropping off my luggage, I went out for a walk by the beach and did not inspect the room thoroughly. When I returned and looked for drinking water, I could not find any. I called the front desk to ask if complimentary drinking water was provided. The staff confirmed it was, and said it should be near the closet—but after checking again, there was clearly no water in the room.

I also noticed that the room was not clean. There were pine needles on the table, and even termites in several spots. It gave the impression that the room was not ready for guests. When I informed the front desk, they explained that the room was a "spare room" used for last-minute bookings. I found this quite unacceptable. If the room is not in a proper condition to be sold, it should not be assigned to any guest.

I then requested a room change. Initially, I was told the hotel was fully booked. I insisted again, asking if truly there were no other available rooms. After a short wait, the staff informed me that Room 552 was available—also a twin-bed room. I agreed to take a look. When I was taken to Room 552, I found that it actually had a double bed (not twin as I was told) and was slightly cleaner than the previous room. I told the housekeeper I would like to move to this room.

After the move, no one from the front desk contacted me to apologize or follow up about the issue. The only gesture I received was from the housekeeper who brought the new room key along with a voucher for one complimentary of drink . I chose not to make a fuss further as I did not want to waste my time during what was supposed to be a relaxing stay.

I hope you take this feedback seriously to improve the quality of room maintenance and the service provided by your team, especially in handling complaints and ensuring guest satisfaction.
Best regards
Chenglai