TUI BLUE Ephesus Hotel in Kusadasi

There is a lot to mention as to how bad this hotel is, please take on board the other negative reviews as they truly are an indicator of how your potential stay will pan out.

My wife slipped on a wet floor with no signs or indication that it had been cleaned which we reported to the Tui rep who initially seemed concerned as my wife had hurt herself but as soon as we left Tui gave up, didn't register the injury, didn't really make any effort to look into the accident and completely dismissed the whole thing, even though I suggested looking at the cameras for proof, they didn't bother. Tui after care team raised a complaint for me and the response from the hotel after waiting for months and much pressure from me was they couldn't see anything on the cameras even though they didn't know the day, time or what my wife looked like as Tui hadn't completed the report but we're still able to tell me nothing happened. They clearly didn't care that someone had been hurt as a result of their negligence and dismissed the whole thing.

The tiles around the pool were broken and the pool looked tired as well as the sun beds. The ‘entertainment’ was a joke, the same thing pretty much every night for 10 nights with slight changes

The food is bad, no real choice at lunchtime as the food is essentially the same every day apart from maybe two changes which meant I struggled as an adult but my children struggled even more to find something to eat. Consequently there are lots of children with plates of chips and onion rings for their lunch every day. There are lots of flies and long queues for the donner kebab as this is the only thing people want and it takes ages to serve as they cook one at a time for a whole hotel. I was ill after a couple of days with dizziness and bad diarrhea, something that seems to be commonplace at this hotel from other reviews and the WhatsApp group messages added by other customers at the time, asking for Dioralyte to ease their pain. As a result I missed nearly 3 days of the holiday with my children as I was either in bed in pain or on the toilet. There were not any real options for food in the restaurant and the quality was bad. For example, the restaurant produced prawn tacos for people to collect at will but they had been sitting there for hours in 35 degree heat with flies buzzing around.

We struggled in the evening to find anything nice and different to eat and joined the long line for pizza as this offered something we could eat, along with everybody else. The beer was disgusting and flat and simply not drinkable so I drank coke, even though we paid a fortune for the holiday. The activities run by Tui were awful and the pizza cooking was initially taken by the waitress who couldn't speak English until a rep came to take over, the waitress was a lot better.

Tui cancelled an excursion without telling us and the ones we did go on were rubbish and a waste of time, my son was sick on the coach and was complaining of an upset stomach after eating his breakfast and being on the coach for a very long time in the heat.

Stay away and go somewhere else as it was a real disappointment.