The Reina Hotel in Istanbul
✅ Location praised as 'very convenient' and close to major sites ✅ Daytime manager speaks Russian and tries to ensure guest comfort ✅ Breakfast and terrace receive positive mentions ✅ Staff generally helpful during the day shift ❌ Multiple reports of poor cleanliness, including dirty rooms and stained linens ❌ Complaints about rude and unprofessional behavior from some staff, especially evening manager ❌ Issues with hot water availability and electricity outages ❌ Rooms sometimes lack advertised amenities like hairdryers and refrigerators ❌ Noise disturbances and uncomfortable bed arrangements reported
Rooms and prices
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Description
The Reina Hotel is a modest 3-star accommodation located in Istanbul's historic old city. This 5-story building contains 25 rooms, including Standard Triple, Quadruple, and Double Rooms, as well as Superior and Sea View options. Guests check in from 14:00 and check out by noon. The hotel offers essential amenities such as a bar, breakfast hall, parking, dry cleaning, and a 24-hour reception. While the hotel is praised for its location and helpful daytime staff, reviews indicate challenges with cleanliness and occasional maintenance issues, including inconsistent hot water and electricity. Breakfast is served daily in a designated hall, and pets are not allowed. The Reina Hotel provides a budget-friendly option for travelers seeking proximity to Istanbul's landmarks, though some guests report dissatisfaction with room conditions and customer service.
Location
Situated 500 meters from the Column of Constantine, The Reina Hotel is in the heart of Istanbul's old city. The hotel lies 13 km from Istanbul Atatürk Airport (IST) and approximately 472 meters from the sea. Nearby attractions within a 300-meter radius include the Çemberlitaş Hammam, a historic Turkish bath dating back to 1584; the Turkish and Islamic Arts Museum, showcasing Ottoman carpets and ceramics; and the TGC Press Media Museum. For dining options close by, guests can visit Cafe Hotel Alzer at 234 meters, the Cennet Turkish Pancake restaurant 290 meters away, and the Old City Hostel cafe at 371 meters, which features a rooftop terrace.
Tips
- Expect a steep uphill walk to reach the hotel from main roads.
- Confirm room amenities like hot water and electricity upon arrival due to reported issues.
- If you have language concerns, the daytime manager speaks Russian and may assist more effectively than evening staff.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 08:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
The distance to the sea is 470 meters
Hotel view
Video: СТАМБУЛ 🇹🇷 THE REINA ISTANBUL HOTEL 🏨 ОБЗОР НОМЕРА
Map
Reviews
But there's one manager who works the evening shift and he's extremely rude!
There's no hairdryer in the room! There was no electricity one day!! It's like, "Do whatever you want!"
No hot water the other day! These are huge downsides!
Overall, the rooms are clean, for which a special thanks to the cleaning staff!
There's a manager who works during the day who speaks Russian and does everything possible to make guests feel comfortable!
On the day of checkout, he insisted we must leave by 11:00 AM, even though on ******* it clearly says checkout time is 12:00 noon. staff started pressuring us to leave immediately, saying we were not allowed to stay after 11. Is this how you treat guests?
Before booking, we specifically asked about luggage storage, and they confirmed through ******* messages that it would be arranged but once we arrived, they refused.
They also claimed they would arrange airport pickup, and when we agreed, they stopped responding on ******* and instead shared their personal contact details, which felt unprofessional.
Overall, this was the worst experience I’ve ever had. I will never recommend this hotel to anyone. I’m also disappointed in ******* for allowing such hotels to operate on their platform.
The Reina Hotel was the worst hotel I've ever stayed at. Filthy room, dirty and torn bed linens and towels, and horrible pillows. A rating below zero.
POIs near hotel
Cafe and Restaurants near hotel
The location was perfect, the amenities were top-notch, and the overall atmosphere was both relaxing and luxurious. I can confidently say this was one of the best hotel stays I’ve ever had. Highly recommended – I will definitely be coming back!
you very much next time
Negatives :
- elevator is too small , it can take 3 maximum without the bags
- breakfast is not varied, repeated , everyday the same food, with a very very small changes
- food is too expensive, i bought a Sandwich for 600TL
Positives :
- Ali is a great guy , helped me a lot , i hope for him a good day
- staff is very cooperative and friendly thanks to them
- the hotel takes the customer reviews seriously
Best 7 days in Istanbul, thanks to 1207 hotel.
Frequently asked questions about The Reina Hotel
What types of rooms are available at The Reina Hotel?
The hotel offers Standard Triple Room, Standard Quadruple Room, Standard Room, Double Room With Sea View, and Superior Double Room.
Is breakfast included in the room rate?
Breakfast is available as a buffet daily from 08:30 to 10:30 but is not included in the room price and must be paid separately at the hotel.
How far is The Reina Hotel from Istanbul Atatürk Airport?
The hotel is 13 km from Istanbul Atatürk Airport (IST).
Are pets allowed at The Reina Hotel?
Pets are not allowed at this property.
Does The Reina Hotel offer parking and laundry services?
Yes, the hotel provides parking and has dry cleaning and laundry services.
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 38 USD The best time to book is June 27, with rates starting from 34 USD















































































