Galata King Suites in Istanbul

In one room, the heater was on and couldn't be turned off, so we had to sleep with the window open, AC on, and the heater still blasting.

Overall, the room was very worn out.

We were checked in late and had to wait a whole hour.

There's no lobby or waiting area – just three chairs under the stairs.

This was by far one of the worst accommodation experiences we have ever had.

From the very first moment, everything went wrong. The person at the reception could barely speak English, making even the simplest communication frustrating and exhausting. For an international booking platform, this level of communication is completely unacceptable.

We were initially checked into the wrong room — not the one we had booked and paid for. When we politely pointed this out, the owner reacted in an absolutely shocking manner. Instead of resolving the issue professionally, he became aggressive, raised his voice, and practically shouted at us. He openly threatened us by saying that if we did not agree to move into another room immediately, we could leave. This behavior was intimidating, hostile, and totally inappropriate. We felt pressured and unsafe, not like guests.

The alternative room we were forced into was freezing cold. It was impossible to relax or sleep comfortably. Once again, we had to contact the owner to complain, which felt like begging for basic living conditions. Only after this were we moved again — this time to a room meant for three people, despite the fact that there were only two of us. This constant moving showed complete disorganization and a lack of respect for guests.

To make matters worse, the bathroom ventilation was partially broken, which created unpleasant smells and poor air quality. Combined with the cold temperature and constant stress, the room was far from acceptable.

Overall, this place is badly managed, poorly maintained, and run by someone who clearly should not be working in hospitality. Aggressive behavior, wrong rooms, freezing temperatures, broken facilities, and almost nonexistent English skills made this stay a nightmare. We strongly advise avoiding this property unless you enjoy being shouted at and treated with disrespect.

I don't recommend it. We stayed in room 5. It was dirty. Noisy. The sheets and towels were dirty. It was smoky. And they were constantly smoking somewhere behind the door. The only plus was that the guys at reception were helpful. But it wasn't much use.

Very dirty hotel we do not recommend. Sheets towels all dirty with stains. Room 21 2-room is not worth it.