Zendy Suite Apart-Hotel in Istanbul

We stayed at the hotel for five days. The convenient location is a plus, close to the tram stop and the Taksim metro station. The room itself is large, with a table and chairs. As you can see from the photo, the windows are located downstairs for some reason, so the room was always very dark, even with the lights on. There's also a kettle in the room, but it's broken—it wouldn't turn off automatically, so we had to unplug it ourselves after boiling. There's a refrigerator in the room, and when we moved in, it contained two bottles of water and dishes (two plates, two glasses, a knife, and two forks—everything was very dirty, we couldn't understand why they hadn't cleaned it after the previous occupants). The room was quite warm, even hot; we had to open the windows at night, but it was impossible to sleep—it was so noisy outside. The room was also poorly soundproofed; we stayed on the second floor and could hear everything going on at reception, and sometimes someone was talking there until midnight. I also ask the hotel to correct the information in the description: there was no daily cleaning, not even the trash was taken out. Three days later, we asked for our room to be cleaned, and they did clean it. They seemed to clean it properly (they washed the floor and didn't change the towels or linens), but they rearranged everything and even threw out some necessary items. This was disappointing. The WiFi also worked very poorly. Overall, the price doesn't match the quality, and I don't recommend this hotel.

Poor hygiene, no toiletries,

We stayed in this hotel for four nights, and it was not cleaned even a day. The hotel should provide sanitary products every day. We booked an economy room on Ctrip, but the hotel gave us a basement floor. It was very dirty and the air pollution was bad. We asked for it. The hotel owner said to pay extra for the upper floor room. There was no way to get through the language, so he had to pay extra. But the service was so bad. It was very difficult to walk on the slope. This hotel is a trap.