Luce Suites Taksim in Istanbul

On the first night, I complained to the hotel because I couldn’t sleep due to the heat (in winter time), I was tired then. They were unable to fix the air conditioner, and next morning I asked to change rooms. They moved us to another room that is smaller, for four people, but with better air conditioning. This means I paid for a Family Deluxe room of 35 m² but had to stay in a room of about 20 m². This experience is bad.

I have stayed at three other hotels in Turkey during this trip, and all of them were good. Only Nippon Hotel made my holiday incomplete. I really regret choosing Nippon Hotel; if I had read other guests’ reviews on Google more carefully, I would not have made this booking.

Edit 1: the issue is solved after a long discussion back and forth with the hotel and Booking.com.
Thanks to Nancy from the reception she is so helpful and collaborative! Without her the issue was not solved.

I just arrived today at 2 PM, and the room was extremely hot. I asked the reception to check the air conditioning, and they told me it was fixed. I trusted them and went out for the day. When I came back around 10 PM, the room was even hotter!

I called the reception again (different shift this time), and the person told me there’s no cold air, only heating, because the entire building uses central AC. Seriously? Every guest has to accept the same temperature? What if someone wants a cooler room? This makes absolutely no sense.

I told him that if they cannot provide cold air, then please refund my money so I can move to another hotel. He told me to contact Booking.com. I did, and Booking informed me that the hotel just needs to send a confirmation email to approve a refund. However, the reception refused, saying that only the reservation team can do that — and they don’t work on weekends! So now I have to wait until Monday, meaning I’m forced to spend two nights in a room at 29°C!

This is completely unacceptable. Poor management, poor communication, and zero care for guests’ comfort. I am stuck here suffering because of their unprofessional system.

Avoid this hotel unless you enjoy sleeping in a sauna!