Sundance Hotel Istanbul in Istanbul
✅ Complimentary room upgrade provided by the front desk manager on arrival ✅ Guests describe the hotel as clean and cozy with modern rooms and comfortable beds ✅ Breakfast frequently praised for freshness, variety, and quality ✅ Gym facilities highlighted as excellent by several guests ✅ Staff often described as friendly, welcoming, and helpful ❌ Several guests noted maintenance issues such as a broken fridge and stained bedsheets ❌ Some reviews mention poor daily housekeeping and inconsistent customer service ❌ No alcohol served on site, which disappointed some guests ❌ Instances of poor treatment related to language barriers and unprofessional behavior reported ❌ Location can be problematic for reaching certain malls by foot due to traffic and distance
Rooms and prices
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Description
Sundance Hotel Istanbul is a 5-star city hotel established in 2006 and renovated in 2007, located on the European side of Istanbul. It offers 334 rooms spread across 15 floors, including a variety of suites such as Junior Suite with city view, Executive Suite, and the Presidential Suite. Guests can enjoy a spa center, indoor swimming pool, gym, sauna, Turkish bath, and massage services, most of which are payable extras. Free Wi-Fi is available throughout the hotel. The hotel is known for its clean, modern rooms and a good breakfast selection praised by many guests. While alcohol is not served on site, the hotel features several a la carte restaurants and bars. Business travelers can use conference facilities and a business center, both available for a fee. The staff receive mixed reviews, with some guests appreciating their friendliness and helpfulness, while others report issues with customer service and maintenance.
Location
Sundance Hotel Istanbul is situated in Mahmutbey Mah., on Tasocagi Yolu Cad, about 18 km from Istanbul's city center. It lies 7 km from the CNR Exhibition Center and just 1 km from the 212 Shopping Mall, which guests can reach within a 10-minute walk. The hotel is 9 km from Istanbul Atatürk Airport, and about 32 km from the new Istanbul Airport. Its location offers easy access to several main attractions and public transportation, although reaching the Mall of Istanbul requires a 20-30 minute drive due to heavy traffic and lack of pedestrian access.
Tips
- Request a room upgrade upon arrival as some guests received complimentary upgrades.
- If you plan to visit Mall of Istanbul, allow extra travel time or consider visiting the closer 212 Shopping Mall, about a 10-minute walk away.
- Note that alcohol is not served at the hotel, so plan accordingly if this is important to you.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Deposit Policy: Deposit required The deposit is determined based on the number of rooms you book. The charge is €100.00 (approx. US$116.54) per room. This property accepts cash and credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Express check-out
- Fire Extinguisher
- Reception desk
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- VIP room amenities
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Packed Lunches
- Bottled water
- Kettle
- Free Wi-Fi
- Airport transportation (complimentary)
- Area shuttle
- Car rental
- English
- Multi-language staff
- Turkish
- Tour assistance
- Bike rental
- Billiards
- Parking
- Swimming pool
- Indoor Pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Darts
- Fitness facilities
- Gym
- Doctor
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children swimming pool
- Pets Not Allowed
The nearest beach is located on the distance of 9780 m. It takes 147 minutes To the beach!
Hotel view
Video: Nova Plaza Prime Hotel Başarı Hikayesi
Map
Reviews
Recommend this hotel!
- Breakfast
- Reasonable Price
- Room and bathroom was modern
Negative points:
- Room was not clean (floor, bed, tables), daily cleaning is poor.
- Customer service is poor, Fridge was not working, the technician told me that the fridge needs replacing. Manager tried to convince that it is forbidden to allow the fridge to cool the items, and that the fridge was the best they had. I wasnt able to use the fridgr throughout my 5 days.
I arrived at around 6:40 AM and will be checking out at 10 PM the same day. Despite the long stay, only breakfast and lunch were provided — No dinner, which is quite unacceptable under the circumstances. Other passengers who arrived with me and will check out at 11 PM, were provided with dinner. One hour difference or may be because I have a different passport so I got a different treatment!!
The service throughout has been poor and overall, the hotel does not meet basic hospitality standards. I would definitely not recommend staying here.
POIs near hotel
Frequently asked questions about Sundance Hotel Istanbul
What types of rooms are available at Sundance Hotel Istanbul?
The hotel offers Standard Double room with city view, Junior Suite with city view, Double Suite, Superior Suite with city view, Senior Suite, Executive Suite, Presidential Suite, and Sky Suite.
Is there an airport shuttle service at Sundance Hotel Istanbul?
Contact the hotel directly for current details.
Are pets allowed at Sundance Hotel Istanbul?
Pets are not allowed, but service animals are permitted.
Does the hotel provide facilities for children?
Yes, cribs are available on request and there is a children's menu available for an additional charge.
What wellness and recreational amenities does Sundance Hotel offer?
Guests can use the indoor swimming pool, spa center, gym, sauna, Turkish bath, and massage services, with some options requiring additional payment.
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 128 USD The best time to book is October 15, with rates starting from 80 USD