Carlton Hotel Old City in Istanbul

DO NOT STAY HERE. This hotel is an absolute joke. The room is small, old and smelly. The bed is hard and uncomfortable. The window is broken so it keeps popping open on its own, and even when you close it there's a major gap that lets in air, bugs, smoke and sound from the laughing hyenas playing cards downstairs. The TV is tiny and I can't confirm that it works since it looked pointless to even try. The bathroom is okay but the shower is less than 1m x 1m, I'm thin and it was uncomfortable for me getting in and out. The door to the hotel downstairs is always left open which allows smoke to travel up and into your room, the room door has a major gap underneath. The worst part was careless reception, no shame, no care, no hospitality. I was sick and dehydrated and asked them for water, their response was "no, go buy from outside" I could have passed out. This place is not suitable for staying at. Breakfast is a ghastly. There's nothing upscale about it - this hotel is ghetto. If you're thinking about booking here DON'T, and if you already did LEAVE, they offer no refund SHOCKER, this place isn't worth it even if the cost was half. Do yourself a big favor and don't stay here. One of the worst hotels I've ever stayed at and the worst service ever!

Really I don't know where I have to begin with this kind of hotels
the hospitality is very bad
the front desk team is unqualified and not friendly at all to communicate
the room is too small with very bad mold smell inside
I changed 2 times my room to select an acceptable one and even so it was not satisfied for me but no other solution.
the AC is not working well and dirty with high fan noise during operating (I cant Sleep).
the bath room is too small to move inside with bad condition and need maintenance
the cleanness of the room is almost acceptable
The breakfast is very poor
the SPA team are not qualified and not professional and honest
the rate of the hotel is less than 2 stars.
In general the hotel is not a good choice at all to recommended
frankly speaking, really it was a very bad choice that my travel agent was recommended for me and I informed it about that due to not recommend anybody for the next time because it will be a very bad choice.
Conclusion, My experience was very very bad with this hotel.

Where do I begin...

The front looks very appealing. But yes that's the front. We were invited to the hotel where the room we had requested wasn't available and we're put into a different room. The shower was broken the carpet was disgusting and pretty much every surface was sticky.

After enduring a conversation with reception we were moved to a different room which was better... But the carpet again hadn't been cleaned in god knows how long.

The breakfast was terrible.

The only positive is that it's close to the tram stop so you can leave early and not have to endure the place.