Aspen Hotel Istanbul in Istanbul

We stayed at this hôtel 4 nights beggining january.
First of all the rooms seemed okay but then saw the electricity in the bathroom was broken, the door lock of the bathroom was nearly falling and the bed cover of a double bed was for one person!
The breakfast was good.
The worst of it all was during the last night someone entered our room by mistake at 2am. When we complained the next morning, no apologies were made and we are unable to have any contact with them since to ask for at least an explanation for this incident (with the vidéos from the caméras in the hall)... Maybe even a compensation as this is inacceptable for a hotel!

I had a really bad experience at this hotel. After a long day, you expect to return to your room and rest, but at around 2:00 p.m. there were children yelling loudly outside. When I informed the reception, I was told that there is no rule requiring guests to be quiet after a specific hour. This response was disappointing and the situation was not handled properly.

I have a very bad experience…the manager (the short round one) is very upset all the time and always tries to make you feel guilty for the broken parts from the hotel room. We just arrived at the hotel and the shower head was broken (we never used It), and when we announced that at the reception, but he just put it in out checkoutr bill. We also asked for some pans (because we had a kitchen in our rented apartment) and he delayed us for 4 days.. when he finaly delvered it, he just said some bulgarian words (guess he sweared) and leave. Worst experience ever in a booking. I will never come back and i will never recomand this accomodation.

The worst hotel Iv ever stayed in in my whole 33 years of being alive! When I got there there was a misunderstanding with the booking I had to pay an additional £70 for a room. I’m a women travelling from the UK all on my own I was so tired I’d been up all night I was in tears at the reception and the guy at the desk was laughing at me and talking about me in Turkish to his colleagues it’s the worst experience Iv ever had. The air con doesn’t work. You open the curtain to look out the window and it’s just a concrete wall. Prisoners get better views from there cell! I asked reception for a recommendation for something to eat they walked me across the road to Aksu Restaurant it was £46 for my kebab and salad and an extra £9 for a glass of wine which was disgusting I couldn’t eat or drink it it was that bad. I felt like they was all in it together to rip me off because I was a tourist. I asked for an iron every day they never brought one, they kept saying it’s coming but it did not ever arrive. The sauna and steam room was out of order. Also the jacuzzi didn’t not work it was ice cold. I went in the swimming pool and there was beard hair floating around in it. I stayed for 5 nights and my room didn’t get cleaned till the 4th night and they didn’t even change the sheets they just made the bed when they did eventually clean it after me complaining. Didn’t feel safe in the area 2 men followed me back to my hotel from McDonald’s do not recommend anyone stays here or in this area. I hope I help someone have a better experience in Istanbul then I did. I can’t wait to get home.

Hot water was not working 1 morning so our entire tour group had to use cold water. AC unit was not working and they could not accommodate with anything because they were fully booked. Beds and pillows feel pretty hard compared to other hotels. Wifi is slow even at like 1 in the morning when nobody uses it. Some showers have black stuff near the edges and corners of the shower, possibly mold? Breakfast has very limited choices. Water came out yellow one night. The hotel was close to the Aksaray metro station.