Arnor de Luxe Hotel & Spa in Side

I would like to raise a concern regarding hygiene in the indoor restaurant!! Cats are present inside the indoor dining area, including on seating and also in the children area in the restaurant, horrible!! . This is not in line with expected hygiene standards for a hotel restaurant. Would not recommend to anyone. Been to many hotels in Side, and never experienced anything like this before.

Very disappointing experience at this hotel. On arrival staff took our bags to our room which was where our customer service ended. We were regularly sat waiting for drinks and even cutlery at dirty tables at breakfast, lunch and dinner. One night we complained due to there being no tables to sit at but people were still piling into the restaurant. People were walking around with plates of food but no tables free to sit at. Staff at times seemed irritated when getting us drinks both at the bar and restaurant. We stayed at Easter and there was no night entertainment. Understandable this was a religious holiday but it was not advertised that there would be nothing on. The food was poor. There is FAR superior hotels in the area. Would not recommend.

Hotel itself is ok for a 5 * but falls short for the winter concept big style. Arrived 21st November and no entertainment was provided after the 22nd. No uk tv channels but every other European country and Russia were catered for. I understand you don't come away to watch tv but when there's no entertainment and the weathers poor it's a case of going to bed at 9pm or just drink yourself into oblivion. Food well this was the worst food from an all inclusive hotel I have ever been to. A choice of stewed beef or veal or meatballs or sauted chicken or spaghetti with either a tomato sauce or a very sparingly sprinkled minced beef . Grilled chicken or turkey along with chips or plain rice for both lunch and dinner. There was no A La Carte options due to hotel closing .After speaking to guest relations who asked chef to join us we did get some sort of sheep/goat chops but you could always guess what is being served. The cold buffet looked ok but when you're wanting hot food the choice wasn't good. They did do 3 types of pide pizza but same ones day in day out. The soup of today was sheep's head. Variety of bread was adequate including gluten free. We did learn on the 24th November that the hotel was closing on the 1st December for refurbishment but this wasn't told to us until we asked. If I had known it was closing I would have chosen a different hotel with better facilities. We booked this holiday earlier in the year and paid full price for it through jet2. And we don't feel as if it was value for money. There was no branded drinks as advertised and the selection of cocktails were minimal with a choice of 4. Efes beer was served in a half pint glass with half of it being all head. The pool bar when open served hot drinks and a small selection of liquors and efes. But no diet pepsi or coke. Diet pepsi was only served at the indoor bars. The beach bar was the best thing about the food even tho only a small selection it was cooked fresh and was tasty. Beer was available and a variety of soft drinks and hot drinks. The sun loungers were comfortable. The bus to the beach ran between 10 and 15 minutes intervals. The pool area was very clean and no problems getting a sunbed. The hotel itself is very clean but if you are allergic to cats maybe its not for you as several frequent public areas including the restaurant which I didn't mind. Most staff are lovely but there's the odd one or two that I wouldn't give time of day to. I know the summer concept is completely different . Hence why I am on reporting on the winter one. When we arrived we was 2 of only 4 people from the uk which some people may find intimidating but most staff speak English adequately for service. Being seasoned travellers this gives a honest review of a hotel with much potential just a pity it wasn't shown. Would I come here again. The answer is NO. There's much better hotels out there for a winter break in the same price bracket.