Sultan of Side - All Inclusive in Side

On the positive side, it's a nice hotel with 2 outdoor swimming pools, one more suited for children and younger audiences, very close to the water slides, another one for adult swimming with lovely clean water and very well maintained. The life guards are very experienced and very kind and considering, absolute delight and children friendly. Rooms are spacious with minimalist modern decor, look inviting and comfortable, very comfortable mattresses make for a very good night rest. Food at the restaurant is excellent quality, clearly very skillful chef and souschefs, as well as all others who do the actual cooking. Front desk service is good. There are, however, a lot of things that need urgent improvement. Considering that this is a five star hotel, cleaning procedures at the restaurant must be changed ASAP, the personnel do their jobs as quickly as they possibly can, but there isn't enough of them, the tables aren't cleaned with disinfectant and as the result there was a gastrointestinal outbreak with a lot of families go down with a stomach bug. The food served and prepared was clearly fresh and well cooked but due to poor cleaning procedures either viral or bacterial infection wasn't illiminated. Restaurant management treated restaurant personnel very incorrectly using poor language and threats, knowing well that they were short staffed. As the result service staff looked overworked, tired, unable to communicate with guests, always in a rush to clean. Meals were rushed and there was always a feeling of being unwanted by the restaurant management. There were pots for Turkish tea, but they were always empty, machines ran out of hot water, there was on one occasion a lack of tea bags, one breakfast there wasn't enough milk, coffee was only available from the machine, no orange juice, one breakfast there was no butter, only margarine. We overheard that restaurant staff weren't paid for September and our holiday was at the end of October, this may not apply to all members of staff, but very unlikely to boost their morale and remain friendly with the guests. Spa facilities are spacious staffed with very professional employees, massage treatments were a true delight, thanks to Natalie and Victor, real professionals. But the sauna temperature didn't go further than 65C and on many days was around 60, which is unacceptably low, the steam room was out of order. On another positive side there are two hamams, one cooler for people with underlying health conditions and another one very warm and nicely kept. SPA facilities were clean and well maintained. The gym is small and poorly ventilated, not a pleasant experience, particularly when busy, and poorly disinfected. Rooms were cleaned regularly, but again there should be urgent change in cleaning procedures, the bathroom was done well, but not the floor in the room, the cleaners did their job, but with no wet cleaning and no disinfectants the floor always felt not properly done. Bedding was clean

The hotel should not have 5 stars, i would say 2 stars. Its dirty. All our family got a virus and were intoxicated by eating there, be careful with the lady Natasha at the spa center, she also tried to rip you off, never give a change or money back, all the are like slaves there.
The rooms were actually ok, nevertheless it is not a 5 stars hotel.overpriced

Stay away from this resort!
Terrible experience, especially with the so-called emergency doctor on site. They sent my nephew to a private hospital that turned out to be a complete scam — charged a huge amount and provided no real treatment at all. This place feels like a setup to rip off guests in vulnerable situations. Avoid at all costs.

Death of a 13 year old. My nephew died whilst staying in this hotel on the 20th of August 2025. Contracted an illness during his stay. Repatriation flight on the 22nd of August 2025. NHS will investigate and do an autopsy.

Honest review from 12 July - 21 July 2025.

This hotel deserves 2 stars! Food is disgusting and covered in flies, we had to ate out everyday because the food was not edible and does not cater for allergies.
The drinks are cheap and not worry drinking.
Our family room was big and nice but we had a leak coming through the light on the ceiling all down the electrical plugs, very dangerous.
Staff do not speak any English.
The young man who works in the hotel shop next to the snack bar is lovely!! Also the cleaners are lovely and very trustworthy.

Icecreams are only available 3pm-4pm at a ‘5 star all inclusive hotel’ laughable! I have been to turkey 11 times but this hotel has put me off ever coming back!!

Wifi does not work at all so bare this in mind when booking. I had to buy a wifi box from outside the hotel.

If you want a sunbed, you have to put towels out at 6.30am or you won’t get one.

Que for food is 20 minutes long, as the hotel is not big enough for the amount of guests.

Entertainment in the evening is shocking, not worth watching.

The arcade is good for children in the evening with flashing ride on cars.

Overall would not recommend this hotel to a dog never mind a human. Such a shame after spending nearly 5 thousand pounds.

Save your money and book somewhere else.