Raha Grand Hotel in Dubai

- The hotel cancelled our confirmed, non-refundable booking on the afternoon of our arrival, referring to credit card issues. According to the bank the hotel didn't even try to charge. On the spot they refused to reactivate the booking, and offered the same room with the same conditions but with 70% surcharge. We had to accept it, as other hotels were fully booked because of the Expo and Valentine's Day.
- Without any sound-proofing the room was extremely loud under the course of departing planes.
- Nonstop music in the corridor, which can be heard in the room and is disturbing during the night.
- In 2 out of 4 mornings we were awaken by the fire alarm.
- Water became warm only after letting it flow for ~10 minutes.
- Second towel was given upon several requests only. They took both of them during cleaning without replacing.
- Strong emergency light over the bed, which made half light in the room at night.
- Dripping toilet.
- Toilet paper was resupplied on request only.

I am writing to express my deep dissatisfaction with the recent booking experience I had with your hotel. Regrettably, it seems there were significant issues that warrant your attention.

Booking Rejection: I attempted to make a reservation on through [agoda platform], only to receive an unexpected rejection without any clear explanation This is highly concerning, as I have never encountered such issues with other platforms

Lack of Transparency: The lack of transparency in the booking process raises questions about the integrity of your hotel's and agoda platform reservation system. It is crucial for customers to have confidence in the booking process, and this experience has left me with serious reservations about the reliability of your system.

Concerns About Ethical Practices: I am troubled by the possibility that customers may face deceptive practices. It is essential for any reputable establishment to uphold ethical standards and treat customers with honesty and fairness.I bring these matters to your attention with the hope that you will investigate the circumstances surrounding my booking experience. As a consumer, I believe in fair and transparent transactions and expect the same from the businesses I choose to patronize.

I urge you to address these concerns promptly and take corrective measures to ensure a more reliable and transparent booking process for your future guests and more over the behavior of Mr. Nooruddin, the receptionist on duty.. I encountered Mr. Nooruddin, and unfortunately, his conduct was far from the level of professionalism and courtesy I expect from a hospitality service.

Rudeness and Lack of Courtesy: Mr. Nooruddin displayed a consistently rude and discourteous attitude towards both myself and other clients already reviewed previously while am reviewing in Google reviews. His tone and demeanor were not only unprofessional but also created an unwelcoming atmosphere.
Customer Dissatisfaction: As a client, I value a positive and respectful interaction with hotel staff. However, Mr. Nooruddin's behavior left a lasting negative impression on my overall experience.

I believe that exceptional customer service is crucial in the hospitality industry, and I trust you share my concern about maintaining high standards.

I kindly request that you address this matter promptly, perhaps through additional training or counseling for Mr. Nooruddin, to ensure that such instances do not occur in the future. A positive and respectful environment is integral to the success of any establishment, and I appreciate your attention to this issue.

Thank you for your understanding

They didn’t clean the room until 8 days into our stay. And they charged us for water. And they kept asking for my identification for the first 3 days since I checked in. This hotel was absolutely horrible. When we arrived in the room, the room supplied 1 pair of hotel slippers for a 2 person room. We found 1 slipper underneath one of the beds, which we hadn’t even used along with a used tissues when this hotel is new.
The staff is super unprofessional, guests have to give identification (ID or passport) and they keep it, they don’t take a copy or the number. And they won’t give it back until you leave. One of my friends came and they took their ID and they used their ID to scratch their nose in front of my friend and I. And when they came again after 10pm, they automatically assumed they were staying the night and asked them to pay 100DHS.

They didn’t clean the room until 8 days into our stay. And they charged us for water. And they kept asking for my identification for the first 3 days since I checked in.

The worst hotel ever! Unsuitable for sleeping
The worst hotel in my life. You won't be able to sleep there.

The photos do not convey the excessive flexibility of the bed, the stench, the noise and the disgusting attitude towards those who paid for favor and received nothing.

The bed is the cheapest, sags like a hammock or an air mattress, and you lie like a "U", deep down, legs and head up, back arched. Specific pillows. Noise, exhaust gases. We didn't sleep all night, in the morning my spine ached, the next day of vacation was gone. The hotel took the money for 4 nights and refused to return it when we checked out after the first night due to low quality

You won't be able to sleep here.
The mattress is cheap and soft, it flexes like a hammock and you lie like a U, sinking deep down, legs and head on top, your back is curved. Pillows made of concrete. The hum of air conditioners, exhaust gases from the road. Fire light from the ceiling right in the face. We did not sleep all night, in the morning my spine ached, the next day of vacation was lost.
We paid a non-refundable rate for 4 nights in advance, after the 1st night we were shown other rooms with the same beds where we couldn’t sleep. The manager said if we want to check out earlier then "no problem". But at the reception we were refused even partial compensation for the inconvenience and given the fact that we leave 3 days earlier having paid everything in advance. "If you don't like our hotel, you can move out, but we won't refund your money."
As a result, we paid for 4 nights, but lived 1 night and moved out without money for 3 unspent nights. The hotel kept all the money for itself, and I guess they sold our room again. The hotel did not respond to a complaint from booking about the unsuitability of the room for life. Silent, so as not to ask questions.
They don't care about your health, the main thing is to get your money. You can only sit on a chair there, but not sleep. The hotel is not fulfilling its obligations. This is a room, but not a hotel, but when you feel it, your money will already be at the hotel irrevocably.
Also: the hotel was not cleaned after renovation, the staff is unconscious, there is no breakfast, it is located in the ghetto. When checking in for two, they gave a room with one narrow single bed. Then, a room with construction debris - papers on the floor, in the bathroom, in the sink, not flushed toilet , damp smelling sealant on the floor. On the 3rd attempt, they settled in our ill-fated room.
We were seduced by new photos of the hotel and regretted it. The photos do not convey the excessive flexibility of the bed, the stench, the noise and the consumer attitude towards those who paid for the service and received nothing. The most disgusting hotel in my life!
Do not populate the hotel if it is not ready for living after renovation!

Very bad