Palace Downtown in Dubai
✅ Exceptional location with direct views of Burj Khalifa and proximity to Dubai Mall, praised as 'fantastic' and 'closest hotel to the mall'. ✅ High-quality breakfast offerings described as 'rich and varied' with enjoyable outdoor dining scenery. ✅ Staff service highlighted for professionalism, attentiveness, and warm hospitality, including named employees who enhanced guest experiences. ✅ Rooms are spacious, clean, and many offer spectacular views of the fountain show and lake. ✅ Multiple dining venues within the hotel praised for diverse cuisine and ambiance, including the poolside restaurant and lounges. ❌ Some guests reported issues with room maintenance such as non-functioning air conditioning and unpleasant odors from bathroom fixtures. ❌ Deposit policy criticized for inflexibility and delays in refund processing, with several guests expressing frustration. ❌ Certain fountain view rooms offer limited visibility, requiring complaints to be resolved by room changes. ❌ The hotel’s cancellation policy is strict, with no refunds for unforeseen emergencies, leading to negative guest experiences. ❌ Some event facilities were described as small and shared bathrooms with the public, which may not meet all expectations.
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Description
Palace Downtown is a five-star hotel established in 2007 and renovated in 2012, located in Dubai’s vibrant Burj Dubai Downtown district. The hotel features 242 rooms and suites designed in a modern style with subtle tones and elegant furnishings. Guests can enjoy views of Burj Khalifa, the Dubai Fountain, or the charming old city streets. The hotel offers six distinct restaurants, including THIPTARA with Far Eastern cuisine, ASADO serving Argentine meat grilled on an open parrilla, and EWAAN, a 24-hour Arabic style restaurant. Facilities include a heated outdoor pool, a spa center, a fitness gym open 24 hours, Turkish hammam, and various bars and lounges. Family travelers will find dedicated children’s amenities such as a kids’ club, outdoor children’s pool, and babysitting services upon request. Meeting needs are served by six event spaces with capacities up to 500 people. Free Wi-Fi and parking are available, and car rental can be arranged on-site.
Location
Palace Downtown stands on Sheikh Omar Building by Burj Lake, directly opposite Burj Khalifa, the tallest building in the world. The hotel is a 5-minute walk from Dubai Mall, the largest shopping center globally, and near the Souq al Bahar market. The public sandy Jumeirah Beach is 7 kilometers away, with paid access to umbrellas and sun loungers. Dubai International Airport (DXB) lies 10 kilometers from the hotel. Nearby dining options include Cafe Habana LLC just 142 meters away and several other restaurants within 300 meters. The hotel’s location provides easy access to Dubai’s main attractions and business district.
Tips
- Request a fountain view room in advance and verify the view upon check-in to avoid limited visibility.
- Be aware of the hotel’s strict deposit and cancellation policies; plan accordingly to avoid complications.
- Utilize the free 24-hour fitness center and Turkish hammam included with your stay to enhance your experience.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Chinese, Continental Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is AED 500.00 (approx. US$136.12) per night.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, MasterCard, DinersClub
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Terrace
- Upper floors accessible by elevator
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Kitchen
- Coffeemaker
- Bottled water
- Kettle
- Free Wi-Fi
- Shuttle
- Area shuttle
- Car rental
- Airport transportation
- Transfer services
- Russian
- English
- French
- Multi-language staff
- Arabic
- Tour assistance
- Library
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Pool facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Doctor
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children swimming pool
- Family/Kid Friendly
- Pets Not Allowed
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 4950 m. It takes 74 minutes To the beach!
The distance to the sea is 1500 meters
Street view
Video: Пешеходная экскурсия по пятизвездочному отелю Palace Downtown Dubai в 2025 году 🇦🇪
Map
Reviews
I had to go out to the balcony and lean and turn to left to be able to see the fountain.
They managed to change the room with a nice view of the fountain, but only after I've issued multiple complaints.
(At first they insisted that the room was supposed to be partial fountain view, but we didn't even have partial view. not even a glipmse of the fountain.)
And I stayed in this hotel 2 months ago, and they still haven't canceled my deposit fee.
I've tried calling and emailing but haven't heard back.
I looked up on the internet and found similar reviews addressing the same deposit issue.
I am a frequent traveller and have numerous experience of staying at many hotels around the world, but I've never seen a five-star hotel with such an issue.
I liked the facilities and the location, but I am not going to stay at Palace Downtown again.
The staffs are nice the location is unbearable and the especially Arabian tradition vibes is one of a kind
We stayed at the hotel for two nights and had the chance to enjoy two breakfasts at the beautiful restaurant by the poolside. You can see the effort put in by the management. Beyond the delicious breakfast, they even rearranged the food presentation, which surprised me. In addition to the tasty food, it also provided a feast for the eyes.
Overall, the stay is amazing 😻 we have a very wonderful stay
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Palace Downtown
What types of rooms are available at Palace Downtown?
The hotel offers Deluxe Double rooms, Palace Double rooms, Junior Suites, Imperial Suite, Diplomatic Double Suite, Palace Suites, and Royal Double Suite, with some featuring views of the fountain or downtown.
Are children accommodated at the hotel?
Yes, children of all ages are welcome. The hotel provides a kids’ club, outdoor children’s pool, children’s menu in restaurants, and babysitting services on request for an additional fee.
Is there direct access to the beach from the hotel?
No, the nearest public sandy Jumeirah Beach is 7 kilometers away with paid access to umbrellas and loungers.
Does the hotel have facilities for business meetings and events?
Yes, there are six meeting and banquet venues accommodating up to 500 guests, including a rooftop viewing deck.
Is parking available at Palace Downtown?
Yes, free parking is provided for guests.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 293 USD The best time to book is August 12, with rates starting from 260 USD