Holiday Inn Birmingham City Centre by IHG in Birmingham
✅ Multiple reviews praise the hotel's great location next to Birmingham New Street Station and proximity to Chinatown. ✅ Guests frequently mention clean, spacious rooms with comfortable beds and large TVs. ✅ Staff are often described as friendly, helpful, and polite, with specific compliments to reception staff and duty managers like Geoff. ✅ Breakfast is generally well regarded for quality and variety, with some guests appreciating the option to have breakfast in the room. ✅ Amenities such as the lobby Starbucks bar and free parking garage are noted as convenient. ❌ Several guests reported issues with air conditioning not working properly, sometimes with unresponsive staff and delayed maintenance. ❌ Some found the breakfast service disappointing due to broken coffee machines and lack of mugs or glasses. ❌ One review noted slow phone response for housekeeping and understaffed reception at times. ❌ The building exterior is described as dated by some, and a few mentioned the furniture in rooms looking tired. ❌ Noise from nearby busy streets was an issue for at least one guest, especially when windows had to be opened due to aircon failure.
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Description
Holiday Inn Birmingham City Centre by IHG is a four-star hotel originally built in 1963 and renovated in 2016, offering a mix of classic structure and refreshed interiors. Guests can choose from room types including Standard Double, Premium Quadruple, Premium Double, and Double Suite. The hotel is praised for its clean and spacious rooms, many featuring large TVs and comfortable beds. Facilities include air conditioning, free WiFi, a restaurant, bar, and a business center. Additional services such as laundry, dry cleaning, luggage storage, and a tour desk are available, making it suitable for both leisure and business travelers. The hotel is pet-friendly upon request, with fees applicable. Overall guest ratings highlight the hotel's cleanliness (9/10), location (9/10), and a generally helpful staff, though some guests reported issues with the air conditioning system during their stay.
Location
Located on Smallbrook in Birmingham, the hotel is exceptionally close to Birmingham New Street Station, just about 20-30 meters away, making arrivals and departures highly convenient. The city center is within easy walking distance, with Chinatown approximately 500 meters away, offering various dining options. Nearby points of interest include the Lord Nelson bronze statue, 391 meters from the hotel. Several restaurants such as Chop & Wok (142 m), Subway (276 m), and Инди Видьюл Бар Бирмингем (221 m) are close by, although their service quality varies according to reviews. The hotel is about 123 km from Luton Airport (LTN), suitable for travelers using that airport.
Tips
- If you have difficulty with air conditioning, contact the duty manager as some guests experienced slow maintenance responses.
- Booking a room on a lower floor can help if you are sensitive to noise, since some rooms face busy streets.
- Arrive early or check with reception about early check-in options, as some guests were able to check in early and even upgrade to larger or suite rooms.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Full English/Irish Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of £50.00 (approx. US$68.22) is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 7 days after check-out.
- Pets: Pets are allowed on request Fee: Contact the property for details
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Smoke-free property
- Newspapers
- Television in lobby
- Fire Extinguisher
- Upper floors accessible by elevator
- Reception desk
- Room service
- Cable TV
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Restaurant
- Kitchen
- Kettle
- Free Wi-Fi
- Car rental
- Spanish
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Parking
- Parking nearby
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- First Aid Kit
- Pets allowed (under 5 kg) (surcharge)
Video: BigCityHotels • Review Holiday Inn Birmingham City, an IHG Hotel
Map
Reviews
POIs near hotel
Cafe and Restaurants near hotel
The service is dreadful.
The food is good when you can actually get served but sadly that is a rarity.
Started going when it first opened and to put it mildly it's going downhill faster than Franz klammer.
I opened the box and both were packed full of vegetables! My order was untouched, I asked for a replacement or a refund but they refused both stating they didn't add any vegetables. WOW. . . The box was 75% full only which got me wondering if Chop and Wok have reduced their portion sizes or the delivery person got hungry on the way.
Do not order from this Chop & Wok as they will get your order wrong, fill the box only 75% up and not care because they have your money now and that's all that matters to them. Well done Chop & Wok!!
Frequently asked questions about Holiday Inn Birmingham City Centre by IHG
What room types are available at Holiday Inn Birmingham City Centre?
The hotel offers Standard Double room, Premium Quadruple room, Premium Double room, and Double Suite.
Is parking available at the hotel?
Yes, free parking is available on site.
Are pets allowed at this hotel?
Pets are allowed on request; please contact the property for details and fees.
How close is the hotel to Birmingham New Street Station?
The hotel is about 20-30 meters from Birmingham New Street Station.
Is breakfast included in the room rate?
Breakfast is not included in the total price and must be paid at the property; it features a Full English/Irish breakfast.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 205 USD The best time to book is July 28, with rates starting from 105 USD





































































































