8.2
Excellent
105 USD
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Holiday Inn Birmingham City Centre by IHG in Birmingham

🌍
United Kingdom, Birmingham, Smallbrook
● Center: 640 m
☎ Phone: +44 121 634 6200Show

Multiple reviews praise the hotel's great location next to Birmingham New Street Station and proximity to Chinatown. Guests frequently mention clean, spacious rooms with comfortable beds and large TVs. Staff are often described as friendly, helpful, and polite, with specific compliments to reception staff and duty managers like Geoff. Breakfast is generally well regarded for quality and variety, with some guests appreciating the option to have breakfast in the room. Amenities such as the lobby Starbucks bar and free parking garage are noted as convenient. Several guests reported issues with air conditioning not working properly, sometimes with unresponsive staff and delayed maintenance. Some found the breakfast service disappointing due to broken coffee machines and lack of mugs or glasses. One review noted slow phone response for housekeeping and understaffed reception at times. The building exterior is described as dated by some, and a few mentioned the furniture in rooms looking tired. Noise from nearby busy streets was an issue for at least one guest, especially when windows had to be opened due to aircon failure.
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Standard Double room
Standard Double room
Wireless internet, air conditioning and minibar
Beds:
241 USD
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Premium Double room
Premium Double room
Wireless internet, air conditioning and minibar
Beds:
270 USD
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Premium Quadruple room
4 x
Premium Quadruple room
Private bathroom
Beds:
334 USD
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Double Suite
Double Suite
Wireless internet, minibar and private bathroom
Beds:
368 USD
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Description

Holiday Inn Birmingham City Centre by IHG is a four-star hotel originally built in 1963 and renovated in 2016, offering a mix of classic structure and refreshed interiors. Guests can choose from room types including Standard Double, Premium Quadruple, Premium Double, and Double Suite. The hotel is praised for its clean and spacious rooms, many featuring large TVs and comfortable beds. Facilities include air conditioning, free WiFi, a restaurant, bar, and a business center. Additional services such as laundry, dry cleaning, luggage storage, and a tour desk are available, making it suitable for both leisure and business travelers. The hotel is pet-friendly upon request, with fees applicable. Overall guest ratings highlight the hotel's cleanliness (9/10), location (9/10), and a generally helpful staff, though some guests reported issues with the air conditioning system during their stay.

Location

Located on Smallbrook in Birmingham, the hotel is exceptionally close to Birmingham New Street Station, just about 20-30 meters away, making arrivals and departures highly convenient. The city center is within easy walking distance, with Chinatown approximately 500 meters away, offering various dining options. Nearby points of interest include the Lord Nelson bronze statue, 391 meters from the hotel. Several restaurants such as Chop & Wok (142 m), Subway (276 m), and Инди Видьюл Бар Бирмингем (221 m) are close by, although their service quality varies according to reviews. The hotel is about 123 km from Luton Airport (LTN), suitable for travelers using that airport.

Tips

  • If you have difficulty with air conditioning, contact the duty manager as some guests experienced slow maintenance responses.
  • Booking a room on a lower floor can help if you are sensitive to noise, since some rooms face busy streets.
  • Arrive early or check with reception about early check-in options, as some guests were able to check in early and even upgrade to larger or suite rooms.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
  • Breakfast: Full English/Irish Additional breakfast fees are not included in the total and need to be paid at the property.
  • Deposit Policy: Deposit required A fixed amount of £50.00 (approx. US$68.22) is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 7 days after check-out.
  • Pets: Pets are allowed on request Fee: Contact the property for details
  • Service animals: Service animals are allowed on request
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: MasterCard, Visa, AmericanExpress
  • Check in time: 15:00. Check out time: 11:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • ATM
  • Shopping on site
  • Air conditioning
  • Elevator/lift
  • Smoke-free property
  • Newspapers
  • Television in lobby
  • Fire Extinguisher
  • Upper floors accessible by elevator
  • Reception desk
Rooms
  • Room service
  • Cable TV
  • Hairdryer
  • Flat-screen TV
  • Shower/Bathtub
  • Shower
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant
Services and amenities
  • Iron and board
  • Laundry
  • Safe-deposit box
  • Dry-cleaning
  • Luggage storage
  • Telephone
  • Iron
Meals
  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Breakfast in the room
  • Restaurant
  • Kitchen
  • Kettle
Internet
  • Free Wi-Fi
Transfer
  • Car rental
Languages Spoken
  • Spanish
  • English
  • Italian
  • French
  • Multi-language staff
Tourist services
  • Tour assistance
Parking
  • Parking
  • Parking nearby
Business
  • Business center
  • Fax and copy machine
  • Meeting and presentation facilities
  • Conference Hall
Beauty and wellness
  • First Aid Kit
Pets
  • Pets allowed (under 5 kg) (surcharge)

Video: BigCityHotels • Review Holiday Inn Birmingham City, an IHG Hotel

Map

Reviews

Cleanliness
Amenities
Location
Service
02.05.2026 Samy
Great staff.. clean rooms, bed was so comfortable slept like a log... Great location.. breakfast was well cooked hot, good choice.. I will definitely be back!! Thanks guys 😃
11.04.2026 Guest
Really impressed with our stay at the Holiday Inn at Birmingham. Great location as it next the train station and city centre. Pleasant and polite staff and reception area with lots comfortable chairs and sofas to chat in. We had a twin room which was large with comfortable beds and a huge tv screen. The dated building from the outside does not reflect the fresh and delightful furnishings inside. Fully recommend.
07.04.2026 Chan
Location good. Near train station. The reception service was helpful and kind.
02.03.2026 Guest
Staff was great and the room was clean and very organised with great facilities including in the price of the room
08.02.2026 Guest
Really great hotel. My first time and I enjoyed it. Very comfortable and location is A1. Would definitely stay here again. Staff friendly too.
31.01.2026 Guest
The hotel facilities are complete, the environment is good, and the staff are quite enthusiastic. Overall, it's pretty good.
18.12.2025 Gongbugeishizhong
The location is excellent, right next to Birmingham New Street Station, and Chinatown is just a 500-meter walk away. This is my second stay here, and the hotel's amenities and services have definitely improved. The Starbucks bar in the lobby (which sells more than just coffee) and the parking garage in the back are both incredibly convenient.
29.11.2025 Guest
Nice hotel breakfast was a let down coffee machines not working and no mugs or glasses staff were friendly but clearly not enough support on the issues I stated
09.11.2025 Guest
The location is perfect, nearby to new street station and bullring. Hotel itself is good, but no happy with much amenities and overall service. Phone didnt connect to housekeeping, had to keep calling reception, which was answered much after few calls. Could not blame as the one staff on reception only. Overall good experience was checked in early and as ihg member given late checkout.
28.10.2025 Guest
酒店环境非常hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
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POIs near hotel

artwork
Tree of Life War Memorial (5 min)
War memorial unveiled in 2005 featuring a symbolic Tree of Life design.
artwork
Lord Nelson (6 min)
Bronze statue commemorating Horatio Nelson, erected in Birmingham in 1809.
monument
Unett Monument (8 min)
Historic monument commemorated as part of Birmingham’s heritage.
artwork
Burnaby Obelisk (9 min)
Historic memorial obelisk recognized for its heritage significance in Birmingham.
monument
Rostill Lines Monument (9 min)
A monument managed by Historic England commemorating the Rostill Lines, a historic feature in Birmingham.

Cafe and Restaurants near hotel

restaurant
Restaurant «Chop & Wok» (2 min)
11 Suffolk Street Queensway, Birmingham B1 1LT
Reviews
05.12.2017 Simon
What a great shame.
The service is dreadful.
The food is good when you can actually get served but sadly that is a rarity.
Started going when it first opened and to put it mildly it's going downhill faster than Franz klammer.
05.11.2017 Halima
This place is not what I remember it to be. The noodle boxes were just very dissapointing and bland. Would recommend takeaway as the seating upstairs is very small and constrained, plus the heat from the kitchen downstairs makes it seem like you're sitting next to the sun. On the bright side, the staff are very friendly and helpful.
21.08.2017 Guendalina
Good rice noodles with chicken and prawns. Big portion for around 8£. I eat on place (small shop and quite old) and I didn't wait too much. I liked the food.
18.07.2017 julie
Fantastic value. Portions look regular but are very filling. Freshly made noodle and rice dishes. Halal food. Will definitely be returning as they are open late.
30.04.2017 Abeda
0 stars** My order note was "NO VEGETABLES IN BOTH PLEASE Thank you"
I opened the box and both were packed full of vegetables! My order was untouched, I asked for a replacement or a refund but they refused both stating they didn't add any vegetables. WOW. . . The box was 75% full only which got me wondering if Chop and Wok have reduced their portion sizes or the delivery person got hungry on the way.
Do not order from this Chop & Wok as they will get your order wrong, fill the box only 75% up and not care because they have your money now and that's all that matters to them. Well done Chop & Wok!!
restaurant
Restaurant «Инди Видьюл Бар Бирмингем» (3 min)
restaurant
Restaurant «Subway» (4 min)

Frequently asked questions about Holiday Inn Birmingham City Centre by IHG

What room types are available at Holiday Inn Birmingham City Centre?

The hotel offers Standard Double room, Premium Quadruple room, Premium Double room, and Double Suite.

Is parking available at the hotel?

Yes, free parking is available on site.

Are pets allowed at this hotel?

Pets are allowed on request; please contact the property for details and fees.

How close is the hotel to Birmingham New Street Station?

The hotel is about 20-30 meters from Birmingham New Street Station.

Is breakfast included in the room rate?

Breakfast is not included in the total price and must be paid at the property; it features a Full English/Irish breakfast.

Hotel prices for: July - August 2026 calendar

The average hotel price this month is 205 USD The best time to book is July 28, with rates starting from 105 USD

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