Macdonald Burlington Hotel in Birmingham
✅ Rooms are spacious with large bathrooms featuring walk-in showers and free-standing bathtubs ✅ Excellent location directly across from New Street train station, convenient for shopping and theatres ✅ Staff are consistently described as friendly, polite, and helpful ✅ Cleanliness and hotel decor are frequently praised, highlighting warmth and character ✅ Breakfast buffet is extensive and well-regarded by many guests ✅ Facilities include a fitness centre, sauna, business centre, and meeting rooms ❌ Some guests found the pillows flat and beds overly fluffy causing back discomfort ❌ Bathroom maintenance issues noted, including peeling paint and moldy grout in some rooms ❌ Noise from the street was mentioned occasionally due to the city centre location ❌ Breakfast quality had mixed reviews, particularly coffee and bread/toast ❌ Bar prices considered high by some guests, with one citing £18 for a double gin and tonic plus a pint
Rooms and prices
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Description
Macdonald Burlington Hotel is a four-star establishment built in 1881 and renovated in 2010, located in the heart of Birmingham. The hotel offers a variety of room types including Standard, Deluxe, Super Deluxe Double, Accessible rooms, Suites, and Deluxe Double Suites. Guests consistently rate its cleanliness and amenities highly, with scores of 9/10 in both categories. The hotel features facilities such as a fitness centre, sauna, restaurant, bar, and business centre, alongside services like express check-in/out, laundry, and currency exchange. Rooms are noted for spaciousness and classic decor, though some guests mention minor wear in bathrooms. Despite its city centre location, rooms are generally quiet even on busy nights. Pets are allowed on request with a fee, and additional charges apply for children using existing beds. Overall, Macdonald Burlington offers a blend of historic charm and modern comforts with attentive staff praised for their helpfulness and friendliness.
Location
The hotel is situated at Burlington Arcade, 126 New Street, directly opposite one of the rear entrances to Birmingham’s New Street train station. This prime location places you steps away from the Bullring shopping centre and Bullring market, with a Tesco Metro store just 100 meters away. Nearby landmarks include the Lord Nelson statue, approximately 362 meters from the hotel. The hotel is about 123 km from Luton Airport (LTN), making it accessible for travelers flying in. The proximity to public transportation, including the train station and tram stop, provides convenient city access. Several casual dining options like Subway and KFC are located within 300 meters, offering quick meals close to the hotel.
Tips
- Request a room away from the street to minimize city noise, especially on busy weekends.
- If you have back issues, consider asking about the bed and pillow firmness before booking.
- For pet owners, remember to notify the hotel in advance and budget for the additional pet fee.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Set menu Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: £15.00 (approx. US$20.47) per pet per night
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, DinersClub, Visa, JSB
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- Shopping on site
- Air conditioning
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Television in lobby
- Fire Extinguisher
- Reception desk
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Iron and board
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Breakfast
- Breakfast in the room
- Restaurant
- Snack bar
- Bottled water (at extra charge)
- Kettle
- Free Wi-Fi
- Taxi booking
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Parking
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Doctor
- First Aid Kit
- Family/Kid Friendly
- Pets allowed
Video: Macdonald Burlington Hotel, Birmingham, UK | Holidays In Europe
Map
Reviews
We stayed in a standard double, the room was huge and had all you needed. The bathroom was really lovely, spacious, warm and clean.
Despite it being the busiest Saturday night of the year and outside being very busy and noisy, we could hear very little from the room and slept comfortably.
Absolutely fab overall, good price and would recommend.
Lovely staff too :)
Never had any issues even with late check in.
The check in lobby is nothing much impressive but the overall building and decor with high ceilings, big staircases and marble surfaces are albeit a bit outdated in tone, still much preferable to us.
The room is very spacious and the bathroom with Elemis supplied soap walk-shower and self-standing bathtub is the biggest we’ve ever been into.
The hotel bar, restaurant and breakfast area are located on the first floor looking over the New Street pedestrian shopping street and the staff are very good.
ROOM
✖️ Bidet/Toilet Shower
☑️ Powerful Shower
✖️ Separate Conditioner
✖️ Vanity Kit
☑️ Slippers
☑️ Bathrobe
☑️ Double Pillows
☑️ Kettle
✖️ Balcony/Terrace
✖️ Smart TV
HOTEL
✖️ Well Appointed Reception Area
☑️ Professional Staff
✖️ Beautiful public areas
☑️ Good adjacent restaurants
✖️ Outdoor protected seating
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Macdonald Burlington Hotel
Are pets allowed at Macdonald Burlington Hotel and is there a fee?
Yes, pets are allowed on request with a fee of £15.00 (approx. US$20.47) per pet per night.
What room types are available at this hotel?
The hotel offers Standard room, Super Deluxe Double room, Deluxe room, Accessible room, Suite, and Deluxe Double Suite.
How close is the hotel to major transport links?
The hotel is located literally opposite one of the rear entrances of Birmingham New Street train station, with a tram stop nearby.
Is breakfast included in the room rate?
Breakfast is offered as a set menu and is not included in the total price; it must be paid separately at the property.
Does the hotel have facilities for business meetings?
Yes, the hotel provides business centre services and meeting/banquet facilities.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 144 USD The best time to book is July 29, with rates starting from 119 USD