Leman Locke in London

One of the worst hotel experiences I have had. As mentioned in other reviews, some rooms have a strong sewage smell. I reported this to the staff and was told maintenance would come, but no one showed up. Later that night I was moved to an accessible room. The room is clearly very well designed for guests using a wheelchair, with everything thoughtfully placed and easy to reach. For someone who does not need those features, however, the very low mirrors, sinks, and surfaces made the room quite impractical to use.

The issues did not stop there. I was later asked to come to reception to pay for two extra nights that I never booked and I had to spend time explaining and providing evidence of what I had and had not reserved. When I asked what could be done to compensate for all this inconvenience, I was told I would not be charged for the room change, as if that would have been reasonable in the first place. The room was described as an upgrade because it was larger, despite being uncomfortable for the reasons explained above.

On top of this, the hotel is very worn and poorly maintained. The couch was so dirty that I did not feel comfortable putting anything on it. This was the case in both rooms I stayed in, and it is clearly visible in the photos. I would stay away both because of the service as well as the condition of the actual rooms. It must have been good when new but today it's truly too worn.

I booked and paid for the highest-tier luxury apartment at Leman Locke for a long-term stay, based on the amenities clearly advertised on their website — including air conditioning and the promise of offering “more than just a place to sleep.”

Unfortunately, the AC did not work for the majority of my stay. I reported the issue immediately after check-in and was moved across four different rooms, with requests to move to a fifth. The AC failed in every room I was placed in, strongly suggesting a building-wide issue. As a result, I was unable to sleep for extended periods, with room temperatures around 25°C and poor air circulation.

Repeated room changes were extremely difficult during a long stay, especially with only one functioning elevator. During these forced moves, I even lost important medication. At one point, I was placed in a room significantly smaller than what I originally booked and paid for.

During my stay, I also personally witnessed other guests arguing with the front desk about similar issues, which reinforced the impression that this was not an isolated incident.

I made multiple attempts to resolve this directly with the property and management. While a partial refund was offered, it did not reasonably reflect the duration or severity of the issues.

I am sharing this review so future guests are aware. Basic amenities that are explicitly promised — especially air conditioning — should be reliably provided, particularly for premium, long-term bookings.