Hilton London Kensington in London

The reception team were friendly at check in, and I was given a beautiful tin of truffles and some drinks vouchers (maybe as a diamond member?). This was really a special touch and appreciated.

However the room itself wasn’t great. I’ve stayed in quite a few London hotels so know you don’t get lots of space and for 1 night you don’t need much, but this room was so small it was a struggle to move about.
The air conditioning was on but it was weak. Thankfully the window opened slightly but it remained warm in the room.
Bathroom was dated, quite small and felt cheap.
Minor point but the pillows and duvet didn’t feel like the usual Hilton ones, they seemed thicker…

Overall, it was clean, relatively quiet and had great service which is all that’s really needed, but it felt more of a budget hotel with Hilton price tag.
I do think they are doing everything they can to make stays as good as possible, since they can’t really do anything about the room sizes.

Checked in to hilton 3 times this trip and was attended to by a Mr H**** at this hotel. Comparatively speaking, check in this time wasn't great. Didn't feel welcomed at all.

Excellent location, near Westfield shopping mall and Shepherd Bush train station.
Very convenient location

very good location and nice staff

This is my go-to hotel whenever I'm in London for business. Given how expensive London can be, it's quite a large property, and the price definitely fits within our company's overseas expense policy. It's conveniently located, just a five to six-minute walk from the nearest tube station. The rooms are quite spacious for London standards, though they don't compare to a Hilton in China. The facilities are a bit dated but well-maintained, although the bathroom is on the smaller side. The front desk staff are really friendly, and there's a lovely festive atmosphere during the Christmas season. They also provide two complimentary bottles of mineral water daily.

Pros:
- Decently sized, standard layout and comfortable rooms.
- Rooms are quite clean, service in general was nothing too special but gets the job done!
- Convenient location near buses and metro to Central London / Oxford for a day trip, close to Westfield London which has great number of F&B outlets, supermarkets and shops.

Cons:
- Housekeeping was inconsistent; stayed for 6 days, everyday was missing something different, not being replenished in the room; could be tea, coffee, hand towels, tissue paper, toilet paper etc… had to keep calling for service every night throughout the stay. If housekeeping had set up the room in standard, hassle could be alleviated from all parties as it takes the housekeeping more than 20 minutes every time to bring the items.
- Both toilet paper rolls were removed unexpectedly one night, even when we certainly left the room with them both in the morning which I find a bit funny as there wasn’t even a need to replenish - but simply removed.
- Clock timing was incorrect 6 days throughout the stay and nobody clocked that nor changed it.
- Slight wear and tear in the room but nothing too major affecting our stay apart from the bathtub glass panel seam being broken and water kept coming out of the shower.
- Emergency alarms went off at 730AM with no explanation.
- There was daily construction noise and one day the workers and equipments were all outside our room for a good 4 hours in the morning to afternoon time. Again, I don’t blame it because maintenance is important but a notice would be nice.

Overall, I think the hotel gets its job done, the room and location were decent and comfortable. It’s the housekeeping and maintenance fell below expectations.