Rochester Hotel by Blue Orchid in London

I had high hopes for this hotel, given its reputation and prime location on a quiet street in Victoria, close to numerous pubs, shops, and businesses. However, my stay was far from the experience I anticipated.

First and foremost, the hotel was still undergoing renovations, which were quite disruptive and not communicated beforehand. This significantly marred the ambiance and comfort I expected from such an establishment.

While the staff were generally helpful, other aspects of the service were disappointing. For instance, there were two bottles of water in the room upon arrival, but they were never replenished during my stay. No glasses included. This lack of attention to detail is not what one would expect from a supposedly 4-star hotel. Similarly, the tea and coffee facilities were far below the standard I had anticipated.

Overall, my experience was underwhelming on multiple fronts. The hotel's supposed prestige did not match the reality, leaving me quite disappointed. I would rate it an average 3 stars, as it fell short of the quality and service one would expect from a top-tier establishment.

I can only say that the hotel pictures misled me. The new hotel I booked gave me a room in this old hotel.