Hotel Spero, Vignette Collection by IHG in San Francisco

A strange hotel policy.
When booking, you specify the amount of "resort" fee in the amount of 36 USD per night. The location is convenient, but on the border with the area full of homeless people. Access to the hotel only through drunken body.

Room looked nothing like the advertised picture. Much, much smaller. Also got hit with a $163 hotel fee (after I already paid in full for my reservation online). NO PARKING! You have to pay between $42 and $48 per day for parking. Only a couple of blocks away from the homeless district so yes, they wander close to the hotel.

Located at the bad side of union Square, full of homeless people. Rooms are nice, though everything feels a bit old despite of the renovation. Fitness center is lame if you're not into cardiovascular.
But the worst is the service: the staff is probably the most unfrienldly I've seen. We stayed there for a week. 7 days getting in and out of the hotel, several times a day. They wouldn't even greet us hello, were totally indifferent, and gave us the general feeling that it's better if we don't disturb them. Our room was not cleaned for three days in a row (the first day we asked to skip cleaning, the two following days house keeping just skipped our room for no good reason). And for the grand finale, on our last night the room next to us decided to throw a drink inning party, starting at 2 AM, with outside guests and loud music. Though it's not the hotel's fault, the way they handled the situation was so lame: They practically did nothing other than to wait two hours for the police to show up (it's a private property, why couldn't their security do something about it?), which was anyhow too late as the party was over, and our night was gone. Needles to say that the next morning no one said anything or apologized for the inconvenience.
Bottom line: bad value for your money. Go to Hilton across the street and you'll get much better for the same price.

Aside from all this madness from this website, the hotel was an absolute garbage! Old and dirty atmosphere. Old elevators and bedrooms. Our room's heater was broken and took them hours and a few calls from us to come up and not be able to fix it. And they gave us a small heater to enjoy my wife's birthday while suffering from sinus pain in the cold weather and having to get on cold medication because of all this. The staff said oh sorry you did not ask to change your room? Well, I am sorry! I did not know I have to work on YOUR responsibility of making sure the guests are comfortable and happy. Never coming back and do not recommend this place

I was really looking forward to my stay but never even actually got into the building. The hotel was unable to accommodate for my being handicapped and in a wheelchair. You had no handicap space available in your parking garages or any of the parking garages within 5 blocks. The valet where unable to even allow me to park in one of there spaces, they could not accommodate me. They would park my car but I could not get out in front of the hotel in my condition it takes me a very long time to get in my chair and I need my husband's help and I scream in pain it's not something I wanted Your Valet staff to help me with. I certainly hope you could understand that. I never actually got to see anything else when it came to your hotel I'm sure it was lovely. One out of the three people I talked to on the phone was very nice and he did try to help accommodate me but he was unsuccessful. Tasha