Rosen Inn, closest to Universal in Orlando

Customer service was this hotel was appalling and shockingly bad. We arrived late at night and the key card to the room wouldn't work. Wasted more than 1.5 hours going back and forth between the door to the room and the lobby and having a repairman change the door batteries following which the key card entry still wouldn't work. I inevitably told the receptionist Josh Smith to change rooms immediately rather than have us faff about waiting for someone to fix the door. He told us there were no other rooms available and the hotel was fully booked which was a completely lie as I saw on trip.com that booking were still available. After more than 1.5 hours of faffing about at midnight they gave us a different room which miraculously became available. The attitude of Josh was awful and not helpful but arrogant. He would serve multiple ppl at the same time rather than focus on the customer in front of him. Are changing rooms they didn't bother updating it on their system in order for us to connect to the WiFi network and the staff there lack common sense. When we checked out they said we couldn't store our luggage in the storage room which is ridiculous because when we looked at the storage room there was plenty of space in there. Staff were self imposing stupid rigid rules like we can't move a bag on the shelf to squeeze your bag next to it or all your bags have to be adjacent together. Absolute nonsense and no pragmatism. Even when I asked reception about the the red bus route they refused to give any help. Why work at a hotel and in hospitality of you can't be helpful at all. Worst hotel I've stayed at and worse customer service ever. Won't be staying here again. Others should go elsewhere if they dont want to put up with lack of common sense, pragmatism and stupidity.

Customer service was this hotel was appalling and shockingly bad. We arrived late at night and the key card to the room wouldn't work. Wasted more than 1.5 hours going back and forth between the door to the room and the lobby and having a repairman change the door batteries following which the key card entry still wouldn't work. I inevitably told the receptionist Josh Smith to change rooms immediately rather than have us faff about waiting for someone to fix the door. He told us there were no other rooms available and the hotel was fully booked which was a completely lie as I saw on trip.com that booking were still available. After more than 1.5 hours of faffing about at midnight they gave us a different room which miraculously became available. The attitude of Josh was awful and not helpful but arrogant. He would serve multiple ppl at the same time rather than focus on the customer in front of him. Are changing rooms they didn't bother updating it on their system in order for us to connect to the WiFi network and the staff there lack common sense. When we checked out they said we couldn't store our luggage in the storage room which is ridiculous because when we looked at the storage room there was plenty of space in there. Staff were self imposing stupid rigid rules like we can't move a bag on the shelf to squeeze your bag next to it or all your bags have to be adjacent together. Absolute nonsense and no pragmatism. Even when I asked reception about the the red bus route they refused to give any help. Why work at a hotel and in hospitality of you can't be helpful at all. Worst hotel I've stayed at and worse customer service ever. Won't be staying here again. Others should go elsewhere if they dont want to put up with lack of common sense, pragmatism and stupidity.