Tremont Hotel by SB at Chicago Magnificent Mile in Chicago

The staff was not very welcoming at all. Never spoke or greeted us throughout the stay.. No "Good morning," "Hello," nothing. They market themselves as a renovated hotel... While the sleeping area of the room was more updated (still looked like the 2000s), the bathroom was something from the 70s- the furnace was located in the bathroom and never could get the room warm (which shouldn't have been a problem for such a small room). Loved the location, but I wouldn't stay there again if it was free.

We booked the hotel because of its location in the city and the advertised amenities for mobile workspace as we’d have to login periodically on vacation. The decor in the lobby was awesome but unfortunately that’s where it ended. The staff was friendly. The rooms were in disrepair - no hot water for 2 days, water damage on the ceiling, lightbulbs missing, and duct tape in various places holding things together. Although the staff was friendly, there was a general lack of care and no on site leadership. The hotel pushes you to download an app for interface - none of the features work. The phone number is disconnected, and the chat feature is disabled. Would not recommend staying at a Selina property given our experience here.

I expected old, run down, and no extras based on the price I booked it for, but this was worse. Number 1, the AC not working would’ve been better, it actually blew hot air. So when I got into the room the thermostat said 80. After turning the ac on, and lowering the temp I waited for it to cool down. Couple minutes later I checked and the thermostat was up to 82. I check the vents and it’s actually blowing hot air. I ended up turning the ac off, putting a roll of toilet paper to keep the window up a little. Ambien was the only reason I was able to sleep.

What a total dissapointment. Right now, we are waiting for some from the front desk to show up to collect our luggage from the storage room, as well as other guests too to be attended. Long wait, but no one at the front desk. We had no cleaning service for the 2 nights that we stayed, slippery bathtubs, so it´s no safe for elder guests and my room had a permanent water dripping sound from the air conditioning system. No nice smiles at the front desk. Never coming back.

This property's poor scores and negative reviews are justified. During my visit on a weekend, I encountered issues upon entering. While the staff, especially the Asian gentleman at the front desk, were hospitable, the overall atmosphere was lacking smiles from guests. My room had a mildew smell, noisy AC, outdated decor, and dirty carpet. I received a room change to a slightly better one, but it still had most of the same issues. Additionally, there was no housekeeping or fridge in the room, despite being a standard private room rate. Unless moved to a renovated room, I won't return.

Unfortunately, the hotel was not up to standards. It is a very old building, and the room we stayed at, was not visually appealing (the pictures online, are not what you’re likely to book). The bathroom is from the 1920’s or older and it was not close to Millenium Park and Grant Park. To make matters worse, we bought and labeled our Trader Joe’s paper bag to keep our food inside the fridge to eat it for breakfast the next day, and it was STOLEN! The owner of this building needs to ultimately renovate the hotel and come up with a better system to not allow for people’s food to be stolen. At least there weren’t any bed bugs lol. That would’ve been a big NO NO for me.

Subject: Unfortunate and Distressing Experience at Selena Hotel, Chicago I'm saddened to share my deeply disappointing experience at Selena Hotel, Chicago. Over a week's stay, I paid over $1,500 and was consistently met with unprofessional behavior and felt a sense of discrimination. On my final day, I was inexplicably denied the right to cancel my reservation and check into my room, despite the lack of substantial evidence presented to Priceline to support the hotel's position. I was still billed $350 for a room I couldn't use. As a person with disabilities, I have protections under the Americans with Disabilities Act (ADA). The treatment I received at the hotel was disheartening, leading me to file a complaint with the ADA office. I would appreciate immediate contact from the corporate team of Selena Hotel, Chicago to address this concern. I don't want this scenario to be a burden for others in the future. I'm hopeful for a swift and appropriate response to this situation. I eagerly await your correspondence. Additionally, I had rented two rooms one night, following an incident where I had to switch rooms due to a loud noise coming from the water pipes. The new room had a smaller bed than initially promised, no air-conditioning, and the cable TV stopped working the first night. Despite my requests for maintenance and cleaning, the staff did not address these issues. Although I may appear youthful, I was driving a luxury vehicle and am not a minor. Yet, I was treated like one, which was wholly inappropriate and unprofessional. I had a conversation with another guest, ( we will call him Travis), he is a world traveler, and stays only at Selina brand hotels I had some of my art with me we got to talking about how my art might align with the Selena brand as I am a neo, abstract, expressionist. I was considering reaching out, but after this experience, I'm unsure of how to proceed. Despite this unfortunate incident, I've always been a fan of Selena Hotel, it was one of my favorite spots in Chicago, and I had plans to visit other locations around the world. Best Regards, Lyle D. Newby

Pros: great location, friendly staff, iron, TV Cons: no cleaning service during the stay, strong & unpleasant smell in the lobby, one small elevator for a 16-storey building, dripping water in the bathroom, no disinfectant in the gym We booked Chicago Selina Hotel with ***********. I want to note that this hotel is described as 4* Hotel on *********** while it's a 3* on Google !!! After what we've seen I'm convinced *********** needs to seriously revise the basic details and pictures of this place because it isn't true to the facts. Initially, we were checked-in into a room that turned out to be occupied by other people as we opened the door. I've never had such situation before but the receptionist was nice and gave us a room in a higher standard. Later on I realised we were actually lucky because the reality and the nice pictures online are totally different. For example, the Deluxe room that we got, was presented on *********** with some extra pillows, blanket, plant, decors - this stuff isn't there and the room was very raw. I imagine the Queen room would be much worse.