The Solita Soho Hotel in New York

Very conveniently located and a great location. Service was meh- it felt perfunctory more than service-oriented. If I hadn't lived in NYC before, I'd think the hotel itself was unsafe. It felt like a guest house more than a hotel. The room was pretty much the bed and very little room to walk around it. (There was a little desk and a closet, but they weren't relevant to my 1 night stay). The door to the room was right by the foot of the bed and I could hear doors opening and closing. The TV was enormous for such a small room, and the remote was indecipherable so I didn't bother to watch anything. The bathroom was nice and the hot water incredible. Bed was comfortable. No view - just looked into the dark window well where there were 3 ventilation units. Heat worked well and the heating unit was not overly loud.

Upon arrival at the Solita SoHo Hotel in the middle of winter, I was assigned a room with a nonfunctional heating system that expelled cold air—an unacceptable condition under any reasonable standard of hospitality. Despite promptly notifying the front desk, management failed to remedy the issue, dispatching a technician unable to effectively communicate and ultimately offering no solution whatsoever. My subsequent attempt to address the matter with the front desk was met with dismissiveness, a lack of professionalism, and an absence of basic courtesy, including any apology or sense of urgency. Requests for a room transfer were summarily denied, leaving me with the clear impression that guest comfort was neither a priority nor a concern. As a result of this gross indifference and failure to provide habitable accommodations, I checked out within an hour of arrival.