The Cloud One New York-Downtown, by the Motel One Group in New York

Location is strong—Financial District right next to World Trade Center/9/11 Memorial, easy walks to Battery Park, Wall Street, Oculus, and subway lines for quick Manhattan access. Great for Lower Manhattan exploring—calmer than Times Square chaos.
Rooms were clean and modern with comfy beds, fridge, coffee/tea setup, and nice design touches. Small (NYC standard) but well-equipped and quiet.
Service was good—friendly, helpful staff at front desk, smooth check-in, and attentive overall.
Rooftop bar/views a nice perk, and value felt solid for the area. Would stay again for downtown convenience! 4 stars.

My trip to New York was planned in advance. To spend a nice weekend with my husband and celebrate his birthday. Since it was our first time in New York, we wanted to see as much as possible. We booked this hotel, and we were not mistaken. Since living in New York is an expensive pleasure, I chose an inexpensive room, but upon arrival at the hotel we were very warmly greeted at the reception. And I found out that on this birthday of my husband they made us a pleasant surprise and gave us a room with a city view, which made us very happy. I definitely recommend this hotel to everyone. Modern design, exquisite dishes in the restaurant, and the bar is a pleasure. The same evening we arrived, we visited the bar late at night, and on the menu I saw that you can order a cocktail not the one on the menu, but from what you like. The girl behind the bar prepared us a wonderful cocktail that is not on the menu, and it was unbeatable. Your hotel added wonderful impressions and emotions to our trip to New York. everything is clean and well maintained, you feel at home, nothing causes discomfort. I will definitely go back there again and recommend this hotel to my friends. Thank you very much!

We stayed at The Cloud One Hotel in New York in December 2025 for five nights and honestly couldn’t have been happier. From the moment we walked in, we felt welcomed, comfortable, and completely taken care of. This is the kind of place you look forward to coming back to after a full day in the city.

First of all, the bed was unbelievably comfortable. Easily one of the best hotel beds we’ve ever slept in. We slept like absolute babies every single night, which is saying something in a city that never sleeps!

The staff deserves a huge shoutout as well. Everyone we interacted with was incredibly friendly, warm, and genuinely helpful. Whether it was giving tips, helping with directions, or just greeting us with a smile, they made the stay feel personal and special.

The location is excellent. With the subway, you’re in Midtown in about 20 minutes, and the hotel is really well connected in all directions, including to the nearby airports. Plus, the neighborhood itself has tons of shops, cafés, and restaurants within easy walking distance, so you’re never short on options.

We also absolutely loved the bar on the 6th floor. It has a great atmosphere, the cocktails are seriously good, and the live music on Thursday nights is such a fun touch. Definitely a highlight and absolutely worth checking out.

All in all, we would book The Cloud One Hotel again in a heartbeat and can warmly recommend it to anyone visiting New York. It truly made our trip even more special.

- [ ] i stayed at the cloud two nights ago for my birthday, last minute decision but the best decision everrr! as soon as we came i knew this was it, the lobby is very luxurious and warm literally and figuratively. the front desk, demian and another were extremely nice and attentive with our stay. The hotel elevator only functions when you swipe your room card which made us feel completely safe. There's a beautifully designed bar / food area in the lobby that's great for breakfast, before going out, literally anything. We were on the third floor but it was still amazing! I was personally in a room that had a building blocking the view but even that was a nice view. the rooms are very demure, so gorgeous and clean, the windows are also beautiful and give rich and expensive. checkout time is only $10 an hour until 3pm which is a great price compared to other hotels. Anything we needed the hotel took care of it! There's baggage carry service, those employeesl were also very kind, professional, and just amazing overall so was all the other staff! there's so many amazing perks and amenities like the balcony and other things but i personally was too busy to use them! Unfortunately i was having too much fun to get my phone out and take any pictures it's actually been killing me because the hotel was truly amazingg!!! The area also has a lot of options for just about anything so great area as well. The stay was so amazing i tried to book a second night but they had booked up and also raised the price significantly overnight so beware of that when planning to book. Most definitely will be coming back to the cloud soon that's now my second home i actually just got to my real home and it doesn't even feel right! love you cloud ❤️ BOOK IT

Great room with an awesome view of the entire wtc memorial.

Beds are comfy, one pillow was a stiff memory foam but the other was nice and plush. Only complaint about the hotel was no conditioner and kinda rough one ply toilet paper.

V close to numerous rail lines, shops, and food stalls.

Staff were great front desk and bar. Good drinks and reasonable prices! Spouse and I were very happy with our stay. Will book again

Everything. We were booked to stay elsewhere however last minute changed to The Cloud One. Price was much more appealing and we had the best room! Cityview/landmark view right above ground zero, upper floor is great to get sunlight. Restaurant open late so great for midnight snack. Breakfast at extra cost is a great, room very clean and ample size for 2night stay. Modern comfy bed and nice Meraki amenities. We were offered a room upgrade and very thankful.

..all good

..Everything is fine