Four Seasons Hotel New York Downtown in New York

Just returned home. Our stay at the Four Seasons overall was 5 stars. Very accommodating in checking us in earlier than 3pm. And granting our request for late checkout as our transportation plans were delayed. We love the new tech way of communicating. Advance text message a few days prior to check in. And the ongoing communication on text platform assures effective communication without stress. Also use of the tablet in the room is an additional bonus for communicating. Hopefully, Four Seasons will consider the perks the company use to offer for the “cost” per room. The house car in my opinion is truly the luxury feel or the cherry on top that sets a luxury hotel apart compared to others . Not sure if FS can pitch a tier plan to offer to their guests . Room service is extremely pricey at least $10-$12 more than the norm although good quality food.. The Spa prices are a bit pricey. We had to opt for spa services off property because it was a little too pricey for a massage. The rooms are spotless, the soaking tub is amazing!!!! If FS would consider medium firm Foam Mattresses for the future, makes the body feel better. Overall our stay was pleasant and we thank you for our anniversary amenity 🙏

Effortless Hospitality During the Holiday Rush

Hospitality can be demanding at the best of times, but during the holidays, it is especially challenging. Despite the seasonal rush, the entire staff at the Four Seasons Hotel New York Downtown made excellence look effortless. From the moment we arrived, we were met with a warm, inviting atmosphere and a genuine eagerness to please.

Personalized service from start to finish! The experience began with Duran, the lead doorman, who handled our car and luggage with ease, whisking us inside to a delightful check-in. The reception team was incredibly personable—even noticing and complimenting my husband’s obscure basketball team cap—and surprised us with a complimentary upgrade from a Liberty Suite to an Oculus Suite. Vash from guest relations further elevated our stay by ensuring both our "two-legged kiddos" and our "four-legged kiddo" were spoiled with treats delivered right to the room.

Going above and beyond as the level of service here is truly proactive. One evening, after several Ubers canceled on us, a doorman noticed our frustration. Upon hearing we were headed to Little Italy, he immediately offered to drive us the ten minutes himself in the house car. It turned a stressful moment into a highlight of our trip.

The location is fantastic—situated away from the midtown "craziness" but still close to major attractions and easy subway access. While I didn’t make it to the spa, we loved the massive pool. Our suite was spacious and comfortable, featuring a primary bathroom that was downright cavernous. Some critics mention the decor is "muted," but we found the understated palette to be incredibly elegant.

A Note for Pet Owners For those traveling with dogs: housekeeping will not enter the room while a pet is unattended (for liability reasons). However, the staff made this seamless. I simply alerted the front desk when we returned, and a lovely housekeeper would arrive within minutes to work her magic while I took the dog for a walk.

I’ve read a few negative reviews, but after our stay, I find them completely unfounded. The price point at a Four Seasons is significant, but the rewards are equally so. To have a poor experience here says more about the guest than the hotel. Well done, Four Seasons Downtown!

While the hotel is located a bit away from the main Midtown bustle, we found the location ideal as there is so much to explore in the immediate area. The view from our room was also incredibly pleasant, offering a great perspective of the city.

We were able to visit the World Trade Center and its incredibly moving and informative museum, as well as Mercer Labs.

We also took a trip to the Statue of Liberty via Battery Park, which is just a short distance away, and of course, walked through Wall Street to see the Charging Bull.

For shopping and dining, the neighborhood has some great spots. We particularly enjoyed Eataly, where you can buy authentic Italian products or enjoy a delicious lunch on-site.

The hotel amenities are top-notch. The indoor pool is impressive, and having steam rooms located directly in the changing rooms was a real treat, perfect for relaxing after a cold, busy day of sightseeing.

A special mention goes to Assiya, who took wonderful care of us from A to Z. Her attention to detail made our stay even more memorable.
Another beautiful experience with Four Seasons.

We will be back!

We had an excellent experience at the four seasons. We traveled for a special occasion and everyone on staff was so friendly and accommodating. The room was incredibly comfortable and clean. Everything was perfect. We will definitely be returning.

I’ve been to many four seasons including Boston, Seattle, Dallas & Houston locations and absolutely love this one. Have stayed here a few times and can’t wait to come back. Can always count on the rooms being clean, water available and staff willing to help. Great place to stay when I’m there for work and it’s close to my favorite deli, Katz.

The room design is very beautiful, the area is very good in New York, and there are many delicious foods around

The bedding is very comfortable. The room feels quite big. The bathroom has two options for shower and bath, which is convenient. The color tone of the whole room is relatively elegant. Marisa at the front desk is very friendly and made me feel at home. It is a warm thing to meet friendly people to communicate in a strange city. Thank her!

Facilities: Complete
Sanitation: Good
Environment: Quiet
Service: Positive

heart of the city, good services

The hotel is in a great location, very convenient for shopping and shopping, and very close to Chinatown and Wall Street. The service and environment of a Four Seasons hotel are naturally impeccable.