8.5
Excellent
556 USD
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The Towers at Lotte New York Palace in New York

🌍
United States, New York, 455 Madison Avenue
● Center: 4 km
🌞 Beach - 52 min
☎ Phone: +1 212-888-7000Show

Excellent location near major tourist attractions and holiday hotspots Spacious rooms with impressive views, especially of St. Patrick's Cathedral Helpful and attentive bellmen and staff praised for hospitality Beautiful holiday decorations during Christmas season Facilities include a restaurant, bar, sauna, fitness center, and garden Rooms and bathrooms described as dated with old carpets and sparse decor No in-room microwave or coffee machine; mini-fridge only available on request Some guests reported uncomfortable beds and occasional issues with shower functionality Check-in can be slow during busy periods with no automatic check-out option Mini-bar policy is strict, with charges for moving bottles, causing guest confusion
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Superior Double room
Superior Double room
Air conditioning, minibar and private bathroom
Beds:
556 USD
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Cathedral View Quadruple room
4 x
Cathedral View Quadruple room
Private bathroom
Beds:
636 USD
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Cathedral View Double room
Cathedral View Double room
Air conditioning, minibar and private bathroom
Beds:
636 USD
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Superior Accessible Double room
Superior Accessible Double room
Family room with air conditioner, shower and bathroom
Beds:
641 USD
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Superior Quadruple room
4 x
Superior Quadruple room
Private bathroom
Beds:
669 USD
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Superior Accessible Quadruple room
4 x
Superior Accessible Quadruple room
Family room with bathroom
Beds:
669 USD
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Skyline Cathedral View Double room
Skyline Cathedral View Double room
Air conditioning and private bathroom
Beds:
686 USD
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Skyline Cathedral View Quadruple room
4 x
Skyline Cathedral View Quadruple room
Private bathroom
Beds:
723 USD
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Cathedral View Accessible Double room
Cathedral View Accessible Double room
Family room with air conditioner and bathroom
Beds:
731 USD
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Skyline Cathedral View Accessible Double room
Skyline Cathedral View Accessible Double room
Family room with air conditioner and bathroom
Beds:
731 USD
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Cathedral View Accessible Quadruple room
4 x
Cathedral View Accessible Quadruple room
Family room with bathroom
Beds:
766 USD
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Skyline Cathedral View Accessible Quadruple room
4 x
Skyline Cathedral View Accessible Quadruple room
Family room with bathroom
Beds:
791 USD
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Palace Double Studio Suite
Palace Double Studio Suite
Air conditioning and private bathroom
Beds:
812 USD
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1 Bedroom Palace Suite
1 Bedroom Palace Suite
Private bathroom
Beds:
1 036 USD
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Luxury Towers Quadruple room
4 x
Luxury Towers Quadruple room
Private bathroom
Beds:
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Luxury Towers Accessible Quadruple room
4 x
Luxury Towers Accessible Quadruple room
Family room with bathroom
Beds:
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Luxury Towers Double room
Luxury Towers Double room
Private bathroom
Beds:
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Luxury Towers Accessible Double room
Luxury Towers Accessible Double room
Family room with bathroom
Beds:
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Penthouse Suite
Penthouse Suite
Air conditioning and private bathroom
Beds:
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Accessible Suite
Accessible Suite
Family room with air conditioner, mini-bar and bathroom
Beds:
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2 Bedrooms Signature Palace Suite
2 Bedrooms Signature Palace Suite
Private bathroom
Beds:
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Signature Palace Accessible Double Suite
Signature Palace Accessible Double Suite
Family room with air conditioner and bathroom
Beds:
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Hästens Ultimate Sleep Suite
Hästens Ultimate Sleep Suite
Air conditioning and private bathroom
Beds:
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The Jewel by Martin Katz Suite
The Jewel by Martin Katz Suite
Private bathroom
Beds:
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Skyview Suite
Skyview Suite
Air conditioning and private bathroom
Beds:
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Champagne Suite
Champagne Suite
Private bathroom
Beds:
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Palace Family Suite
Palace Family Suite
Private bathroom
Beds:
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The Imperial Suite
The Imperial Suite
Air conditioning and private bathroom
Beds:
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Executive Towers Double Suite
Executive Towers Double Suite
Air conditioning and private bathroom
Beds:
1 383 USD
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Executive Towers Accessible Double Suite
Executive Towers Accessible Double Suite
Family room with air conditioner and bathroom
Beds:
1 383 USD
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Signature Palace Double Suite
Signature Palace Double Suite
Air conditioning and private bathroom
Beds:
1 395 USD
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Palace Family Quadruple Suite
4 x
Palace Family Quadruple Suite
Private bathroom
Beds:
1 443 USD
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1 Bedroom Towers Suite
1 Bedroom Towers Suite
Private bathroom
Beds:
1 603 USD
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Towers Corner Double Suite
Towers Corner Double Suite
Air conditioning and private bathroom
Beds:
1 736 USD
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Towers Corner Accessible Double Suite
Towers Corner Accessible Double Suite
Family room with air conditioner and bathroom
Beds:
1 988 USD
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2 Bedrooms Towers Corner Suite
2 Bedrooms Towers Corner Suite
Air conditioning and private bathroom
Beds:
2 508 USD
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More rooms

Description

The Towers at Lotte New York Palace is a 5-star hotel established in 1980 and renovated in 2005, offering a range of spacious room types from Luxury Towers rooms to multi-bedroom suites, many with views overlooking St. Patrick's Cathedral. This hotel features amenities such as a restaurant, bar, sauna, fitness center, business facilities, and a garden. Internet and WiFi services are available throughout, along with laundry, dry cleaning, currency exchange, and luggage storage. The hotel is known for its large, elegant rooms and attentive bellmen, though some guests note that the decor and certain room features feel dated. While the hotel has a high rating for cleanliness and service, there are reports of limited in-room appliances like mini-fridges only available upon request, and no microwave or coffee machine in rooms. The hotel’s location in Midtown Manhattan provides excellent access to major New York attractions and shopping.

Location

Located on Madison Avenue in New York City, The Towers at Lotte New York Palace offers immediate proximity to landmarks such as St. Patrick's Cathedral, which many rooms overlook. It is a short walk to Rockefeller Center, Radio City Music Hall, and Times Square. The hotel is approximately 18 kilometers from Newark Liberty International Airport (EWR). For dining options nearby, guests can visit The National restaurant 284 meters away or Club 21 restaurant 348 meters away. The hotel is about 3.45 kilometers from Hallet’s Cove beach, providing an urban stay within reach of some green spaces and waterfront areas.

Tips

  • Request a mini-fridge upon arrival if you want one in your room to avoid unexpected charges.
  • Expect possible wait times during check-in, especially in busy periods, and be prepared to visit the front desk for check-out as there is no automatic option.
  • Take advantage of the hotel's proximity to Rockefeller Center and St.
  • Patrick's Cathedral for convenient sightseeing on foot.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
  • Breakfast: Set menu [Mon - Fri] 06:30-11:00 Open
    [Sat - Sun] Closed Additional breakfast fees are not included in the total and need to be paid at the property.
  • Pets: Pets are allowed
  • Age Requirements: The main guest checking in must be at least 21 years old
  • Paying at the hotel: MasterCard, JSB, DinersClub, AmericanExpress, Visa
  • Check in time: 15:00. Check out time: 12:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • ATM
  • Shopping on site
  • Air conditioning
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Heating
  • Security guard
  • Newspapers
  • Ticket assistance
  • Gift shop
  • Garden
  • Express check-out
  • Private check-in/check-out
  • All Spaces Non-Smoking (public and private)
  • Reception desk
Rooms
  • Non-smoking rooms
  • Room service
  • Interconnecting rooms available
  • Family room
  • VIP room amenities
  • Cable TV
  • Minibar
  • Hairdryer
  • Flat-screen TV
  • Shower/Bathtub
  • Bathtub
  • Shower
  • Wardrobe/Closet
  • Bathrobe
  • Laptop safe
  • Slippers
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant
Services and amenities
  • Iron and board
  • Ironing
  • Luggage storage
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Shoe shine
  • Luggage storage
  • Wake-up service
  • Telephone
  • Iron
Meals
  • Bar
  • Coffee/tea for guests
  • Diet menu (on request)
  • Breakfast
  • Breakfast in the room
  • Cafe
  • Restaurant
  • Snack bar
Internet
  • Internet
  • Wi-Fi in the hotel
Transfer
  • Shuttle
Languages Spoken
  • Spanish
  • German
  • Russian
  • English
  • Italian
  • French
  • Korean
  • Multi-language staff
Tourist services
  • Tour assistance
Recreation
  • Hiking
Parking
  • Parking
  • Parking nearby
  • Garage
Business
  • Business center
  • Event facilities
  • Fax and copy machine
  • Meeting and presentation facilities
  • Conference Hall
Sports
  • Fitness facilities
Beauty and wellness
  • Doctor
  • Massage
  • Steam room
  • Spa
  • First Aid Kit
Kids
  • Babysitting and childcare
  • Family/Kid Friendly
Pets
  • Pets allowed (under 5 kg) (surcharge)

The nearest beach is located on the distance of 3450 m. It takes 52 minutes To the beach!

Street view

Video: Lotte New York Palace | New York (NY), United States | Hotel Review🏨

Map

Reviews

Cleanliness
Amenities
Location
Service
24.02.2026 Guest
You have to ask for a fridge and they will bring it to you. There is none when you arrive.
08.01.2026 Guest
Amazing experience would highly recommend this beautiful place during Christmas time.
01.01.2026 Shawn
Location: 5/5, near all the major tourist attractions.

Room: definitely not a 5 star hotel room. No microwave, no coffee machine. If you moved the bottles inside the mini fridge, you’ll be charged, so you need to request another mini fridge. I feel like the beddings are not as clean, because I got some rashes during the stay.

Service: besides waited for an hour during check in, it was fine. They don’t have automatic check out, so you’ll have to visit the front desk. You can leave your luggage at the hotel after check out, which is great.
26.12.2025 Guest
The hotel location is excellent. Our room was clean but very old beds and squeaky, the shower didn't work properly. The breakfast is over priced, cold and very minimal. I would not rate this hotel as a 5 star. Understably its a busy period but the lobby was overcrowded with outsiders taking photos. The door men were great, sorry can't recall the names.
26.12.2025 Guest
I stayed with my family during the Christmas holidays and had a great experience. Each staff member was welcoming and attentive. I look forward to visiting in the future
24.12.2025 Angela
Excellent location during a Christmas visit to NYC! Beautiful decorations at the property & close walking distance to all the holiday hot spots. Room cleaning staff is so pleasant and very attentive. We had an amazing view of St Patrick's Cathedral from our room. Would highly recommend this hotel.
19.12.2025 D
The Lotte is a beautiful hotel in the perfect location- close to shopping , restaraunts, coffee shops and Central Park South and all other Christmas attractions. The courtyard and lobby are decorated beautifully for the Christmas Season. Staff is friendly and courteous. The rooms and bathrooms however are dated. The carpet is old and mauve, and the decor is sparse. For as beautiful as the hotel lobby is, and the price point, I would have expected the rooms to be much nicer and updated. The rooms do however have plenty of space.
26.11.2025 Meredith
Where to begin? The location is incredible — absolutely a 5/5. The Christmas décor is beautiful as well, though be prepared to navigate crowds in the lobby taking photos (which we understand and didn’t mind).

We travel frequently, both domestically and internationally, and unfortunately this hotel just doesn’t live up to the hype or the price. After a long day of travel, we wanted nothing more than a glass of wine, but there’s no hotel bar, and the Gold Room requires reservations. There was supposedly another bar area, but we never once saw it open — and this was during Thanksgiving week. The only place we were able to get a drink was the outdoor festive bar that’s open to the public.

Check-in offered no hospitality either — not even a simple glass of water. Most hotels offer water or something within the lobby. The room itself was spacious, but the beds were hard and uncomfortable. The bathroom had definitely seen better days, though that wasn’t a major issue for us.

What really disappointed us was the lack of service, especially given the price. We shouldn’t have to walk over to the Intercontinental just to get a glass of wine or a quick snack for the kids before dinner. It’s genuinely absurd that there’s nowhere within the hotel to simply relax and unwind before going out.
22.11.2025 Guest
gossip girl
09.11.2025 Katie
Good overall experience, but beware. I stuck my almond milk in the mini bar. Shifting the mini bar contents around was not appropriate. Upon checkout, the receptionist gentlemen notified me that I had accrued a $158 charge on my room tab by moving the bottles around. He told me that next time I stay I should ask to have my almond milk refrigerated by the staff; the mini bar was not for my personal use. He was frustrated by the large amount of people checking in and so had already been rude when I was waiting to be checked out.

The bellmen were all great and very helpful. The mailroom staff gave me a piece of tape. The rooms are large and comfortable. I came here on business so I didn't book my own accomodation. The reception staff doesn't realize how important their interactions with patrons are. Put a sign on the mini-fridge and tell hotel guests that another option is available. Don't tell them off after the fact for a harmless error as I put all the bottles exactly as I found them.
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POIs near hotel

memorial
William Earl Dodge (12 min)
Bronze memorial honoring philanthropist William E. Dodge, located in Bryant Park.
memorial
William Cullen Bryant Memorial (12 min)
The William Cullen Bryant Memorial is a bronze monument dedicated to the American poet and journalist.
memorial
Statue of Gertrude Stein (13 min)
Bronze statue of writer Gertrude Stein located in Bryant Park, unveiled in 1992.
memorial
Benito Juárez Memorial (13 min)
The Benito Juárez Memorial is a bronze statue honoring the Mexican statesman in New York City.
memorial
Bust of Johann Wolfgang von Goethe (13 min)
Bronze bust of Johann Wolfgang von Goethe in Bryant Park, New York, created in 1932.

Cafe and Restaurants near hotel

restaurant
Restaurant «The National» (4 min)
557 Lexington Ave, New York, NY 10022
Reviews
02.01.2018 neil
The quality of the food is far from what I was expecting - a simple chicken breast was overly greasy and unnecessarily fatty. The service was sporadic and when gratuity reflected such - the server seemingly became mute.

I would suggest looking elsewhere for a good meal - there are plenty of options within close proximity.
26.12.2017 Sarah
Excellent selection of wines, meat and fish with views and a full bar. Service was reliable and the atmosphere was casual/cozy. This is a family - friendly restaurant which made for a noisier experience.
16.12.2017 cindy
Pricey but breakfast was excellent! Pancakes with blueberries and almonds was served with generous amount of warm maple syrup on the side. Four personal sized bottles of jams accompanied toast for my egg white omelette with salad. Delicious! Coffee is expensive- $12 a pot for two but served with steamed milk on the side. Service was also excellent. Compared with other restaurants in the area, prices are not so bad and food is much better than our other experiences. Definitely would comeback here! Would give five stars for quality but dropped one star for price!
07.12.2017 Eric
Nice food. WAY too loud. Impossible to talk. You have to shout. Add curtains or carpets or something.
25.11.2017 Colleen
Very nice atmosphere and delicious food. Pricey.
restaurant
Restaurant «Клуб 21» (5 min)
21 W 52nd St, New York, NY 10019
Reviews
24.12.2017 AJ
Class all the way, from the doorman to the maitre 'd to the wait staff. Nice quite dining apart from the bustle of the main bar. Great to have career servers who actually care about making your experience memorable.
03.12.2017 PR
This is an elegant place with excellent service, food and outstanding martinis. A great place for brunch or dinner with family, friends or partners. There is a dress code so please be alert. Enjoy the atmosphere and by the way here is a lovely steak tartare.
27.11.2017 KseniyaPhotography
The atmosphere is a black tie/black dress. With a call-reminder about a jacket upfront. After that it's strange to see messy looking collect pieces hanging off the ceiling. I was wondering how many spiders are working there to keep all that museum dust away of my plate. Napa Cab. Full-body was fantastic! The rabbit was boneless and amazing (thanks God didn't match the casual collection!) Scallops were average.
22.11.2017 Jeremy
Great place for a fancy yet understated lunch. Remember the dress code and make reservations. Be sure to eat in the dining room.
13.11.2017 Dana
Came in for dinner with my son. This was our first time dining at 21 but will not be our last. We were happily greeted at the door and immediately felt welcomed. Once seated our waiter seemed to be having a bit of an off night & was super unpleasant. I was irritated as I really wanted to enjoy this night with my son. The General Manager, Teddy stopped by our table and I mentioned my disappointment with the waiter. We ended up with a different waiter (exceptional I will say) and from that moment forward Teddy made it a point to make us feel special. I will definitely return and will refer to others. FOOD & DRINK were GREAT!

Frequently asked questions about The Towers at Lotte New York Palace

Are mini-fridges available in the rooms?

Mini-fridges are not automatically provided in rooms; guests need to request them.

Is there a restaurant on-site at The Towers at Lotte New York Palace?

Yes, the hotel has a restaurant and a bar available to guests.

Can I bring my pet to this hotel?

Pets are allowed at the property.

What types of rooms does the hotel offer?

The hotel offers Luxury Towers rooms, Luxury Towers Quadruple rooms, Luxury Towers Double rooms, 1 Bedroom Towers Double Suites, Executive Towers Double Suites, 2 Bedrooms Corner Towers Suites, and Corner Towers Double Suites.

What is the check-in age requirement?

The main guest checking in must be at least 21 years old.

Hotel prices for: August - September 2026 calendar

The average hotel price this month is 573 USD The best time to book is August 23, with rates starting from 532 USD

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