The Towers at Lotte New York Palace in New York
✅ Excellent location near major tourist attractions and holiday hotspots ✅ Spacious rooms with impressive views, especially of St. Patrick's Cathedral ✅ Helpful and attentive bellmen and staff praised for hospitality ✅ Beautiful holiday decorations during Christmas season ✅ Facilities include a restaurant, bar, sauna, fitness center, and garden ❌ Rooms and bathrooms described as dated with old carpets and sparse decor ❌ No in-room microwave or coffee machine; mini-fridge only available on request ❌ Some guests reported uncomfortable beds and occasional issues with shower functionality ❌ Check-in can be slow during busy periods with no automatic check-out option ❌ Mini-bar policy is strict, with charges for moving bottles, causing guest confusion
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Description
The Towers at Lotte New York Palace is a 5-star hotel established in 1980 and renovated in 2005, offering a range of spacious room types from Luxury Towers rooms to multi-bedroom suites, many with views overlooking St. Patrick's Cathedral. This hotel features amenities such as a restaurant, bar, sauna, fitness center, business facilities, and a garden. Internet and WiFi services are available throughout, along with laundry, dry cleaning, currency exchange, and luggage storage. The hotel is known for its large, elegant rooms and attentive bellmen, though some guests note that the decor and certain room features feel dated. While the hotel has a high rating for cleanliness and service, there are reports of limited in-room appliances like mini-fridges only available upon request, and no microwave or coffee machine in rooms. The hotel’s location in Midtown Manhattan provides excellent access to major New York attractions and shopping.
Location
Located on Madison Avenue in New York City, The Towers at Lotte New York Palace offers immediate proximity to landmarks such as St. Patrick's Cathedral, which many rooms overlook. It is a short walk to Rockefeller Center, Radio City Music Hall, and Times Square. The hotel is approximately 18 kilometers from Newark Liberty International Airport (EWR). For dining options nearby, guests can visit The National restaurant 284 meters away or Club 21 restaurant 348 meters away. The hotel is about 3.45 kilometers from Hallet’s Cove beach, providing an urban stay within reach of some green spaces and waterfront areas.
Tips
- Request a mini-fridge upon arrival if you want one in your room to avoid unexpected charges.
- Expect possible wait times during check-in, especially in busy periods, and be prepared to visit the front desk for check-out as there is no automatic option.
- Take advantage of the hotel's proximity to Rockefeller Center and St.
- Patrick's Cathedral for convenient sightseeing on foot.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Set menu [Mon - Fri] 06:30-11:00 Open
[Sat - Sun] Closed Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: MasterCard, JSB, DinersClub, AmericanExpress, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Express check-out
- Private check-in/check-out
- All Spaces Non-Smoking (public and private)
- Reception desk
- Non-smoking rooms
- Room service
- Interconnecting rooms available
- Family room
- VIP room amenities
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Internet
- Wi-Fi in the hotel
- Shuttle
- Spanish
- German
- Russian
- English
- Italian
- French
- Korean
- Multi-language staff
- Tour assistance
- Hiking
- Parking
- Parking nearby
- Garage
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Doctor
- Massage
- Steam room
- Spa
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Pets allowed (under 5 kg) (surcharge)
The nearest beach is located on the distance of 3450 m. It takes 52 minutes To the beach!
Street view
Video: Lotte New York Palace | New York (NY), United States | Hotel Review🏨
Map
Reviews
Room: definitely not a 5 star hotel room. No microwave, no coffee machine. If you moved the bottles inside the mini fridge, you’ll be charged, so you need to request another mini fridge. I feel like the beddings are not as clean, because I got some rashes during the stay.
Service: besides waited for an hour during check in, it was fine. They don’t have automatic check out, so you’ll have to visit the front desk. You can leave your luggage at the hotel after check out, which is great.
We travel frequently, both domestically and internationally, and unfortunately this hotel just doesn’t live up to the hype or the price. After a long day of travel, we wanted nothing more than a glass of wine, but there’s no hotel bar, and the Gold Room requires reservations. There was supposedly another bar area, but we never once saw it open — and this was during Thanksgiving week. The only place we were able to get a drink was the outdoor festive bar that’s open to the public.
Check-in offered no hospitality either — not even a simple glass of water. Most hotels offer water or something within the lobby. The room itself was spacious, but the beds were hard and uncomfortable. The bathroom had definitely seen better days, though that wasn’t a major issue for us.
What really disappointed us was the lack of service, especially given the price. We shouldn’t have to walk over to the Intercontinental just to get a glass of wine or a quick snack for the kids before dinner. It’s genuinely absurd that there’s nowhere within the hotel to simply relax and unwind before going out.
The bellmen were all great and very helpful. The mailroom staff gave me a piece of tape. The rooms are large and comfortable. I came here on business so I didn't book my own accomodation. The reception staff doesn't realize how important their interactions with patrons are. Put a sign on the mini-fridge and tell hotel guests that another option is available. Don't tell them off after the fact for a harmless error as I put all the bottles exactly as I found them.
POIs near hotel
Cafe and Restaurants near hotel
I would suggest looking elsewhere for a good meal - there are plenty of options within close proximity.
Frequently asked questions about The Towers at Lotte New York Palace
Are mini-fridges available in the rooms?
Mini-fridges are not automatically provided in rooms; guests need to request them.
Is there a restaurant on-site at The Towers at Lotte New York Palace?
Yes, the hotel has a restaurant and a bar available to guests.
Can I bring my pet to this hotel?
Pets are allowed at the property.
What types of rooms does the hotel offer?
The hotel offers Luxury Towers rooms, Luxury Towers Quadruple rooms, Luxury Towers Double rooms, 1 Bedroom Towers Double Suites, Executive Towers Double Suites, 2 Bedrooms Corner Towers Suites, and Corner Towers Double Suites.
What is the check-in age requirement?
The main guest checking in must be at least 21 years old.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 573 USD The best time to book is August 23, with rates starting from 532 USD

































































































































































































