Renaissance Philadelphia Downtown Hotel in Philadelphia

A manager must not work here because we've been trying to talk to the manager for about a week. I wouldn't recommend this hotel to my worst enemy. From beginning to end, this hotel had nothing but problems.
1. valet was $65 a night...nobody helped us with our bags and took them 30+ minutes to get our car every request. (The hotel next door had way better service for their guests).
2. the lock to our hotel room wasn't charged so we had to get let in by a technician.
3. our sink didn't drain.
4. The shower didn't have hot water.

So we were given another room down the hall. The new room was no better.
5. The door didn't shut all the way
6. The nightstand light flickered.
7. The toilet started leaking water.
8. Then finally, we found out our fridge didn't work so all of the food we were planning to take home... WASTED. Hundreds of dollars down the drain.

We still have yet to talk to a manager about our experiences. Instead, the staff gives us the runaround. This hotel was so bad I would much rather drive 3 hours there and back home than stay here ever again. I'm sure nobody cares because that's the silent part out loud. Nobody can even return a message to us.

After staying at the hotel for five days, I accidentally left two scarves and a purse in the closet when I checked out. The items were not expensive, but they had strong sentimental value because they were gifts. I called the next day to report what happened, but it took four separate calls before I was finally able to speak with someone. When I did, they simply told me to check a website, which ended up being a complete waste of time. Nothing was ever resolved.

For a hotel with the reputation and price point of this one, I expected a much more responsible and helpful response. My friend from the area even told me I might have better luck finding my items on Craigslist. That says a lot.

I understand that forgetting the items was my mistake — I was rushing to get to the airport and didn’t double-check the closet — but the lack of effort to help recover them was extremely disappointing.

What made the stay even worse was another issue during the week. On Wednesday there was a notice saying that hot water would not be available from 10 AM to 4 PM due to repairs. I don’t know the reason for the repair, but in February, with freezing temperatures and snow all over the streets, this was already far from ideal. Unfortunately, when I tried to take a shower that night at 11 PM, there was still no hot water.

To be fair, the staff in the restaurant area was very nice, and the location of the hotel is excellent. However, the lack of responsibility, responsiveness, and honesty regarding the lost items unfortunately outweighs those positive aspects.

Overall, this was a very frustrating experience. I’ve stayed at much simpler hotels that showed far more honesty and professionalism — for example, I once left my AirPods and a charger at a small hotel in Washington and they mailed them back to me weeks later.

Unfortunately, this stay was a huge disappointment. I would not recommend this hotel.

No hot water for a whole night (4pm-10am) and and the people at front desk shows no respect at all. Won’t recommend. Don’t go.

Over the last two months, I have called the group reservation at the hotel SIX times looking for a group rate for my daughter's wedding in the area. Rebecca their only group manager per their operator, never called back. Operator gave me her email address to send an email with my details, I did it twice, with no response. If they don't want my business, the common courtesy is to say we are full. Hotel Monaco next door was so nice and responded to me immediately. I am "Bonvoy Platinum for life" and I feel very insulted!!! I am sure the hotel is very nice, but the staff is not good!

I stayed here for my wedding room block and immediately paid for my wedding suite upon booking in April. Since, the hotel has tried to charge me 3 additional times for my room cost, despite it being fully paid. My wedding was over a month ago and I just now am getting another charge for the same room, that had been fully paid for. I’ve spoken to the hotel countless times and somehow, every few weeks, I receive a charge for this room again. I do not recommend booking this hotel for your wedding accommodations.