Thompson Austin, by Hyatt in Austin

Warning to anyone considering this hotel. Be prepared on how tiny the room is. I initially booked an “accessible room” on *******. But they switched me to a regular room bc I didn’t need accessibility and told me there was nothing bigger. They were very accommodating to check me in early. (The first star)

The room layout leaves much to be desired. There is no proper bathroom and the sink is right by the bed. If you just showered n need to use the toilet after within the hour; be careful not to slip
If I had known the room was like set up like a cell, I would have picked another hotel in the area.

There was no tea-making in the room. Only a nespresso machine w 2 pods and some sugar. I requested for tea and got a few tea bags and a kettle promptly. The second night I requested for green tea. A gentlemen gave me 2 OPEN tea bags by transferring them directly from his warm sweaty hands into mine. On top of that, they were not green tea. How is this ok??

It was rather noisy outside consistent with other reviews. What was not an expected experience was hvac will randomly blow air that smells like food from the kitchen even at 10pm at night.

The body lotion stinks. Please consider offering a less pungent option.

The staff is generally professional and friendly.
The decor and ambience presents a very warm and inviting experience. The second star I’m giving is for the comfy bed.

I wanted to love Tommie Austin but alas it was not meant to be.