Washington Reverence Apartment in Washington

I specifically booked an 11-night stay with high-speed internet, which I required for international calls and work meetings. While the hotel itself was pleasant for a 3-star property and the front desk staff were friendly, the internet speed was on average 20Mbps on any of my devices (MacBook, iPhone 13 Pro, Samsung Galaxy S25), far below what can reasonably be considered “high-speed.”
Despite the staff relocating me to another room, the issue remained unresolved. After two days, I raised the matter with the manager and requested reasonable compensation, as the service I paid for was not provided. The manager told me that hotel cannot give any compensation and insisted that it was a “personal issue” since no other guests had complained. So, directed me to contact the hotel’s internet provider. I spent 33 minutes on the phone with the provider without resolution, and even the manager confirmed on his own device that the connection was slow. I was given another wifi to connect, but the speed remained slow. I gave up and had to spend a lot to buy add-on data (Xfinity hotspot 1 week pass was also too slow at this location).

I did everything possible as a guest to resolve a problem that may have gone unreported by others simply because they had shorter stays or did not rely on high-speed internet. Regardless of how many guests were affected, the hotel failed to provide the service that was advertised and essential for my stay, nor did it offer any form of compensation for this issue that I spoke and emailed about.

Forget about compensation at this point. I mostly upset that this was considered “personal issue” and I took FAR MORE STEPS as a guest to solve this than the staffs did or cared for. Also, please do not advertise high-speed internet if it isn’t provided because I would have chose to stay somewhere else and not ruin my online meetings

Besides horrendous internet issue, the lobby, room, and bathroom were actually nice. Thermostat did not work, but it was alright because the weather was nice during my stay

Nice Boutique Hotel, spent a night and was ok, the room and bathroom cleanliness need more attention, especially the shower with hair and dusty nightstand. At the moment of the check in they don't specify about destination fees, when you check out, they will send you an invoice with that charge. I've asked explanation why I was not informed at the check in or during the reservation, they told me to talk with *******, customer service will need to be improved for guest satisfaction