The Flower Boutique Hotel & Travel in Hanoi

Room was clean and tidy but i feel that's where the good points end. Tv didn't work. Bed is hard and not comfortable to sleep on.Bad condensation every morning.
We were on the 10th floor and it was extremely noisy. Windows allow all the noise in. You can hear other guests easily from the corridors. Was woken up at 5am by banging like someone doing DIY. Breakfast buffet needs improving, not much choice.
Can't fault the staff or cleanliness.

Rooftop bar, got charged twice because of a faulty handheld bank device. I showed the lady behind the bar, who was very courteous and she rang her manager who assured me it would be returned tomorrow when bank opens. I asked for confirmation that they will refund my taxi fares to and from and my time, if it wasn't returned. Took 20 minutes to get a cash refund. Disgraceful that they can take payment immediately, but unable to credit my card out of bank working hours. I have nothing but praise for the lady serving behind the bar, but management are a disgrace. Wouldn't drink at rooftop bar again.

**Review for The Flower Garden Hotel, Hanoi**
⭐☆☆☆☆ (1/5)

I rarely write negative reviews — as a frequent traveller who prefers simple, quaint hotels in good areas, I value warmth and efficiency over luxury. But my stay at *The Flower Garden Hotel* was unfortunately disappointing on too many fronts.

I was first given a room where the air-conditioning didn’t work. After repeated requests, the staff finally admitted — at midnight — that it couldn’t be fixed and agreed to change my room, but offered no help with the luggage.

The new room had an **unflushed toilet**, and the **bathroom fittings were in poor condition** — only the hand shower worked, and the water mixer was either scalding hot or icy cold. The bathtub design is quite unsafe, especially for older guests, as it requires a high and awkward hop-out.

The **bed blankets were stained**, **no complimentary water bottles** were provided, and to top it off, a **large bug** crawled out of my bag after being in the closet.

Breakfast was another letdown — **stale and unappetising**, not something you’d expect even from a modest property.

To be fair, the **staff were polite and kind**, and the **location is excellent** — central, vibrant, and easy to walk to many good spots in Hanoi. But the property itself is **poorly maintained** and not worth the price or the trouble.

Would not recommend staying here until the hotel seriously upgrades its rooms, maintenance, and hygiene standards.

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