Very poor service at reception. Housekeeping was skipped during my stay. Communication was difficult due to limited English. The only positive aspects were the food and the reliable hot water.

Stopped for lunch at the bottom of the slopes. Service was pretty poor and burger wasn't great - greasy stale bun, small cold patty, huge piece of cold tomato and lettuce.

The hotel promised to provide breakfast as we had an early morning flight. They refused this as the kitchen wasn’t opened and after requesting water, we were told that we could only get it from the wending machine. As we didn’t have coins, this want not possible. Great location, but horrible staff. The bartenders didn’t pay attention to us, and the reception were everything less than accommodating. If you’re looking for a good location, but don’t care about customer service , great Place to be

Dear Nordic Hotel Management, I am writing to express my disappointment with the service we received during our recent check-in at your hotel. Unfortunately, our experience was far from satisfactory due to the behavior of the receptionist. Upon arrival, the receptionist was notably unfriendly and rude. She explained that she was alone and overworked, and she made it clear that she had no time for any discussion. While we understand that staffing issues can arise, the manner in which this was communicated was unprofessional and discourteous. Additionally, we were informed that we needed to pay extra for our 4-year-old child, which in itself was not an issue. However, the way this information was conveyed was aggressive and unwelcoming. We have never experienced such poor service in any hotel, and it left a very negative impression on us. Due to this unpleasant encounter, we have decided to seek accommodation elsewhere where we can expect a more friendly and respectful service. We hope that you address these issues to prevent future guests from having a similar experience. We will also share the same on social media. Sincerely, Joe Bernardi