Hotel Roc Blanc & Spa in Andorra La Vella
✅ Excellent central location close to Caldea and shopping areas ✅ Friendly and responsive staff with good service ✅ Spa and wellness facilities including thermal pool and sauna ✅ Varied and quality breakfast with local products ✅ Pet-friendly policy with a moderate additional fee ✅ Rooms with great views and well-equipped facilities ❌ Many guests report poor room cleanliness, including mold and cigarette smell ❌ Some rooms have outdated furniture and air conditioning issues ❌ Complaints about parking system requiring valet and limited availability ❌ Spa facilities require extra payment and sometimes have maintenance issues ❌ Room allocation sometimes disappointing, especially for pet owners ❌ Noise from other guests in spa area reduces relaxation experience
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Description
Hotel Roc Blanc & Spa is a 4-star property built in 1963 and renovated in 2010, located in the heart of Escaldes-Engordany, Andorra La Vella. It comprises three 5-floor buildings with a total of 157 rooms offering a variety of types, including economy, standard, superior, deluxe, and suites. The hotel features modern amenities such as air conditioning, Wi-Fi in the lobby, and soundproof rooms. Its spa facilities include a thermal indoor pool (paid access), Turkish bath, sauna, jacuzzi, and massage services, all available for an additional fee, with children under 12 allowed after 7 p.m. Upon arrival, guests will find two restaurants specializing in low-calorie dishes and grill/fondue, plus a café in the lobby. Family travelers benefit from kids’ menus, babysitting services on request, and baby cots for a fee. The hotel also offers 24-hour reception, conference halls, and ski storage. Despite its central location and spa amenities, some guests have noted issues with room cleanliness and maintenance, which the staff try to address promptly.
Location
Hotel Roc Blanc & Spa is centrally located at Placa Coprinceps, 5 in Andorra La Vella, just 150 meters from the Caldea spa center and 223 meters from the Carmen Thyssen Museum. The ski lifts are approximately 5 kilometers away, reachable via local bus routes stopping right outside the hotel. The main pedestrian shopping street is accessible via two hotel exits, facilitating easy access to shops and restaurants. Nearby dining options include the Cafe "Hotel Tudel" 41 meters away and the restaurant Cal Magi 213 meters away. The airport in Barcelona lies about 197 kilometers from the hotel, making it a convenient base for both urban and mountain activities.
Tips
- If you plan to use the spa, note that access and services require extra fees and the pool area can become noisy during busy hours.
- For parking, consider nearby public garages if you want quicker access to your vehicle since the hotel's valet parking can be slow and limited.
- When booking, request a room with a balcony or mountain view and inquire about recent maintenance to avoid rooms with outdated furnishings or smells.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 08:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Fee: €19.00 (approx. US$22.42) per pet per night
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Packed Lunches
- Bottled water
- Free Wi-Fi
- Internet access
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- French
- Portuguese
- Tour assistance
- Billiards
- Sun Deck
- Parking
- Parking nearby
- Garage
- Swimming pool
- Spa tub
- Indoor Pool
- Beach facilities
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Solarium
- Massage
- Sauna
- Spa
- First Aid Kit
- Playroom
- Ski storage
- Ski passes available
- Skiing
- Pets allowed
Street view
Video: Андорра-ла-Велья столица Андорры | Andorra la Vella. Andorra
Map
Reviews
The hotel in general, and especially the room we were given, is extremely old. The furniture is in very poor condition, and the air conditioning system is outdated.
Even if a hotel is old, it should still be clean. From the moment we entered the room, there was a noticeable smell of cigarette smoke. The walls were dirty, and the bathroom had a lot of mold and a strong musty smell. This is completely unacceptable for a 4-star hotel.
I would also like to note that the bed linen in both of our rooms (I don’t know if this is the case in all rooms) appeared to be made of synthetic fabric. It constantly generated static electricity, even with minimal movement.
We complained about the situation and were told that the hotel was fully booked and that it was not possible to change the room. While I can understand this, I still cannot understand how such conditions are possible in a hotel that charges approximately €200 per night.
Later, they did manage to move us to another room, which was better than the first one, but still had some issues.
In this whole situation, I would like to note that the staff tried to resolve my issue and the communication was adequate. However, the owners definitely need to pay attention to the condition of their rooms.
Because of this, I decided to leave the hotel a day earlier than my planned checkout. What was even more disappointing was that no one at reception asked about my stay or why I was leaving early.
I hope management takes this feedback seriously and improves their housekeeping and guest service standards.
I recently stayed at Roc Blanc Hotel & Spa while traveling with my dog, and unfortunately, I wouldn't return.
The good
The location is excellent — you're steps away from the main pedestrian shopping street, there's a bus stop right outside with routes to the ski resorts, a great specialty coffee shop nearby, and Caldea is just a couple of minutes walk.
The breakfast was solid with a good variety of options. The staff were friendly and responsive when issues arose.
The bad
The room we were given was in terrible condition. Walls looked like they hadn't been repainted in a decade — scratched, worn, and neglected. I suspect pet-friendly guests get assigned the worst rooms, but this was honestly embarrassing for a hotel of this category.
The heating in our room didn't work. To their credit, they provided an electric heater immediately and fixed the system the next day. However, when we asked to be moved to a different room, they refused — which felt disappointing.
The parking situation is frustrating. They use a valet system where you can't park your own car in the underground garage. You have to find the valet, hand over your keys, then wait for them to retrieve your car when you need it. Given that public underground parking nearby costs the same 26€/night and lets you access your car instantly, the hotel's setup seems pointless.
Verdict
Despite the convenient location and decent breakfast, the poor room condition and overall experience mean I won't be staying here again.
Unclear information from the hotel on charging electric cars. For those, interested here is a clear explanation: the hotel has two Tesla destination chargers, however, they are both non working (the hotel says sometimes working but not with every Tesla model, which is wrong, these chargers are just DEAD. However, in the same parking places it is possible to charge two cars from two sockets with 13A, and I saw another socked nearby, in the same floor (-2). When entering the garage door with a low-slung car, keep to the right side of the gate, to ensure that the ground does not reach the bottom of the car.
POIs near hotel
Cafe and Restaurants near hotel
Unfortunately, there was no view at all. The window would open and we were facing walls from all sides, with no air or daylight coming in but fumes from a grease trap from a place underneath. Extremely disappointing from this point of view. Floor was dirty from day one, our socks become dirty after few steps around the room. However, clean beds and toilet.
We were not expecting a 5 star stay, but whoever assigns the room for someone who stays for a full week, should consider that day light and fresh air are important and necessary. Beside our room (201) there was a staff room and we could smell the cigarette smoke coming from that room, which is not ideal if you cannot benefit of fresh air in your own room.
The coffee shop at the ground floor is very handy, opens at 8 am which is great.
Location is very good for someone who wants to stay in the centre of La Vella.
Bed was soooooo comfy.
Room was sound proof. I am light sleeper and I slept great.
Bathroom is big, new and clean.
Location, right on the pedestrian street, was perfect.
They have a good coffee shop for breakfast on the first floor.
The room was very good.
Big beds, with towels included and warm and machine for hot water with coffee and tea If you want to make
The bathroom had some fascinating shampoos trying to reduce the ecological footprint!
The only bad thing,
They don't answer your requests via the booking chat!
I don't know even if they speak English well!
I had to ask them about the door code before coming and the wifi. Otherwise, in the night, good luck.
There is no 24h reception.
Our room smelt quite strongly of cleaning product when we first arrived, but it were clean.
The toiletries are quite small but staff were happy to provide more upon request.
Location is very central and close to plenty of amenities.
Overall, we had a great experience here!
For a hotel it was decently priced, but the size of the room wasn't worth what I paid. No water provided which could've been a good gesture to tired travellers. Bathroom was super clean n tidy. Bed was not that comfy but for a night I could manage.
Compared to all expensive hotels around i think it's a good deal at Tudel. Would come back for sure.
Frequently asked questions about Hotel Roc Blanc & Spa
Are pets allowed at Hotel Roc Blanc & Spa?
Yes, pets are allowed on request with an additional fee of €19 per pet per night.
What spa facilities does the hotel offer and are children allowed?
The hotel has a spa center including a thermal indoor pool, Turkish bath, sauna, jacuzzi, and massage services, all for an additional fee. Children under 12 are allowed only after 19:00 and must be accompanied by adults.
Is parking available at the hotel?
Yes, the hotel offers paid parking with a valet system; however, parking is limited and can be complicated to access.
What room types are available at Hotel Roc Blanc & Spa?
Room types include a wide range from Economy Single rooms to Deluxe and Premium Suites, as well as family and quadruple rooms with various views and balconies. Full list is extensive as per hotel data.
How far is the hotel from the ski lifts?
The ski lifts are approximately 5 kilometers away from the hotel.
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 94 USD The best time to book is June 15, with rates starting from 78 USD













































































































































































































