Pierre & Vacances la Merceria in El Tarter

"This is not a hotel" or this was what i was told when politely asking for fresh towels and a toilet roll, 3 days into a 4 day ski trip. The Hotel itself is ok, but the room for 4 lads had a double bed and a double sofa bed meaning we had to share, but the main issue was the rudeness of the reception staff. We booked through Heidi, with our itinerary stating a 16:00 check in. When we arrived the woman on reception insisted that check in was at 17:00 and that the booking with Heidi made no difference. Turned out the room was ready anyway and after 10 minutes of her arguing, it became clearer that she just wanted a fight. This is the same woman who asked for €10 for a clean towel and then told me that she didn't like the way i was talking to her, when I was simply explaining that there were 4 guys in a cramped room with 4 towels. Very rude staff, I won't be coming back.

"This is not a hotel" or this was what i was told when politely asking for fresh towels and a toilet roll, 3 days into a 4 day ski trip. The Hotel itself is ok, but the room for 4 lads had a double bed and a double sofa bed meaning we had to share, but the main issue was the rudeness of the reception staff. We booked through Heidi, with our itinerary stating a 16:00 check in. When we arrived the woman on reception insisted that check in was at 17:00 and that the booking with Heidi made no difference. Turned out the room was ready anyway and after 10 minutes of her arguing, it became clearer that she just wanted a fight. This is the same woman who asked for €10 for a clean towel and then told me that she didn't like the way i was talking to her, when I was simply explaining that there were 4 guys in a cramped room with 4 towels. Very rude staff, I won't be coming back.