8.7
Excellent
166 USD
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Hotel Bonavida in Canillo

🌍
Andorra, Canillo, Peu del Carrer , 1
● Center: 360 m

Staff are frequently described as welcoming, friendly, and accommodating, with specific praise for reception and restaurant teams. Proximity to the ski lifts and ski hire shops is very convenient, especially for families with children. Breakfast and dinner receive high marks for quality and variety, with buffet breakfast noted as a highlight. Rooms are considered clean and beds comfortable by many guests. Facilities like sauna, jacuzzi, and children’s play areas add value for family and leisure travelers. Several guests criticize the hotel’s noise levels, especially poor soundproofing and early housekeeping noise starting at 8 a.m. Some rooms and bathrooms are considered outdated and in need of refurbishment, including inadequate shower fittings. A few guests report issues with the payment system and customer service responsiveness, especially concerning booking and cancellations. The jacuzzi was described by one guest as over-chlorinated and the sauna lacking sufficient humidity. Breakfast options were sometimes viewed as industrialized rather than fresh, and coffee quality was inconsistent.
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Standard Double room
Standard Double room
Wireless internet and private bathroom
Beds:
177 USD
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Superior Family room
Superior Family room
Family room with internet and bathroom
Beds:
259 USD
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Superior Quintuple Family room
5 x
Superior Quintuple Family room
Family room with bathroom
354 USD
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Standard Family room
Standard Family room
Family room with bathroom
354 USD
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Run of House
Run of House
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Bed in Dorm
Bed in Dorm
Shared bathroom
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Standard room
Standard room
Wireless internet and private bathroom
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Standard Single room
Standard Single room
Wireless internet and private bathroom
Beds:
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Standard Triple room
3 x
Standard Triple room
Wireless internet and private bathroom
Beds:
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Standard Quadruple room
4 x
Standard Quadruple room
Wireless internet and private bathroom
Beds:
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Standard Quintuple room
5 x
Standard Quintuple room
Private bathroom
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Standard Quadruple Family room
4 x
Standard Quadruple Family room
Family room with bathroom
Beds:
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Standard Double room with city view
Standard Double room with city view
Private bathroom
Beds:
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Standard Double room with balcony and with view
Standard Double room with balcony and with view
Shower, bath and private bathroom
Beds:
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Standard Double Family room
Standard Double Family room
Family room with bathroom
Beds:
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Standard Quintuple Family room
5 x
Standard Quintuple Family room
Family room with bathroom
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Comfort room
Comfort room
Private bathroom
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Superior room
Superior room
Wireless internet and private bathroom
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Superior Triple room
3 x
Superior Triple room
Wireless internet and private bathroom
Beds:
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Superior Quadruple room
4 x
Superior Quadruple room
Wireless internet and private bathroom
Beds:
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Superior Double room
Superior Double room
Private bathroom
Beds:
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Superior Double Family room
Superior Double Family room
Family room with bathroom
Beds:
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Deluxe room
Deluxe room
Private bathroom
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Deluxe Double room
Deluxe Double room
Private bathroom
Beds:
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Classic room
Classic room
Private bathroom
Beds:
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Classic Double room
Classic Double room
Private bathroom
Beds:
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Cottage
Cottage
Private bathroom
Beds:
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More rooms

Description

Hotel Bonavida is a three-star hotel in Canillo, Andorra, originally built in 1984 and renovated in 2009. It contains 48 rooms of various types including Standard, Superior, Deluxe, and Family rooms, some with balconies and views. The hotel provides free Wi-Fi, a seasonal outdoor pool, two restaurants, and a bar. Families will appreciate the dedicated kids’ facilities such as a playground and games room. For winter guests, there is ski storage, a ski pass vendor, and a room to dry boots. Wellness amenities include a sauna, solarium, jacuzzi, and a fitness center. The hotel is known for its clean rooms and highly praised food, with breakfast and dinner often highlighted by guests. Staff friendliness and helpfulness are repeatedly mentioned, although some guests noted noise and dated room interiors. Parking is available, though the garage is paid. Overall, Hotel Bonavida offers a solid option for travelers wanting proximity to ski lifts combined with family-friendly services.

Location

Located in Canillo, Hotel Bonavida sits just 50 meters from the Grandvalira gondola and 200 meters from the TC8 Canillo ski lift, making it very convenient for skiers. The hotel is about 210 kilometers from Barcelona International Airport. It is close to local amenities including grocery stores and several restaurants such as Cafe "FAMILY ROOM" at 51 meters and Restaurant "FRANKFURT EL COBERT" at 132 meters. The ice arena Palau de Gel d’Andorra is within a short walking distance, providing additional recreational options. The central village location means guests have easy access to shops, pharmacies, and eateries within a few minutes on foot.

Tips

  • If you are sensitive to noise, request a room away from hallways to reduce disturbance from housekeeping and other guests.
  • Arrive early for breakfast to avoid limited fresh options later in the morning.
  • Families will find the hotel's proximity to ski lifts and ski equipment rental especially convenient, and the kids’ facilities provide good entertainment after skiing.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
  • Breakfast: Continental [Mon - Sun] 07:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
  • Pets: Pets are not allowed
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: Visa, MasterCard
  • Managed by a private host: This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.
  • Check in time: 15:00. Check out time: 11:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • ATM
  • 24-hour reception
  • Elevator/lift
  • Smoke-free property
  • Heating
  • Newspapers
  • Ticket assistance
  • Garden
  • Television in lobby
  • Terrace
  • Fire Extinguisher
  • All Spaces Non-Smoking (public and private)
Rooms
  • Non-smoking rooms
  • Room service
  • Family room
  • Locker
  • Wardrobe/Closet
Accessibility
  • Accessibility features
Services and amenities
  • Ironing
  • Laundry
  • Safe-deposit box
  • Luggage storage
Meals
  • Bar
  • Diet menu (on request)
  • Breakfast
  • Breakfast in the room
  • Restaurant
  • Snack bar
  • Packed Lunches
Internet
  • Free Wi-Fi
Transfer
  • Car rental
  • Transfer services
Languages Spoken
  • Spanish
  • English
  • French
  • Multi-language staff
Tourist services
  • Tour assistance
Recreation
  • Billiards
  • Hiking
  • Fishing
  • Sun Deck
Parking
  • Parking
  • Parking nearby
  • Garage
Pool and beach
  • Swimming pool
  • Outdoor pool
  • Seasonal outdoor swimming pool
Business
  • Fax and copy machine
Sports
  • Golf course
Beauty and wellness
  • Solarium
  • Sauna
  • Spa
  • First Aid Kit
Kids
  • Playroom
  • Babysitting and childcare
  • Children's playground
  • Children swimming pool
  • Family/Kid Friendly
  • Kids club
Winter sports
  • Ski storage
  • Ski passes available
  • Ski facilities rental
  • Ski shuttle
  • Ski-in/ski-out
  • Skiing
  • Ski school
Pets
  • Pets Not Allowed

Street view

Video: Hotel Bonavida 3* - 86 OPINIONES - Canillo - Andorra

Map

Reviews

WiFi
Pool
Service
Location
Cleanliness
05.05.2026 skye
We had the most amazing family holiday at Hotel Bonavida. The staff were so welcoming and helpful and put up with many requests from us English speakers. Cande and Juan at the desk, Yoli, Manu, Katya, Sasha and others in the restaurant. Every meal was beautifully presented and delicious, buffet breakfast was a total highlight. The hotel is super close to the chair lift and a grocery store which makes this the perfect spot. We loved the sauna & spa and our rooms were very comfortable. Great beds!!
22.02.2026 Wolf
The hotel is OK, but the value for money is not good. It’s quite expensive for what it offers. The building is old, although the bathroom was renovated.

One of the biggest problems is the noise. Starting at 8 a.m., the housekeeping staff are talking loudly in the hallway and slamming other guests’ doors. The room soundproofing is very poor, so you can hear everything.

The location is very good, but the price is not fair for what you get. There are better hotels in the same price range. If I return to Andorra, I would not stay here again.

Breakfast is just OK. There were not many fresh or natural options — besides the fruit, most items seemed industrialized. The eggs were not always fresh, the coffee machine broke several times, and the coffee was often cold.
08.02.2026 Cintia
I can’t complain about nothing, everything was just amazing, very clean, the room is very comfortable, all the receptionist were very kind and helpful!! It was a very quick stay but I’ll definitely back during the winter season!! The balconist Antonella is a very kind and friendly.I highly recommend this hotel!!
25.01.2026 Ivana
I was pleasantly surprised by the welcoming and cozy style of the lobby area. I’m giving 4 stars because the room felt a bit small and cold, the jacuzzi seemed over-chlorinated, and the sauna lacked enough water to add humidity. The staff was friendly and attentive. It is a bit inconvenient that after a full day of skiing you have to go down a narrow flight of stairs to access the ski booths, which is uncomfortable with ski boots on. Dinner was a highlight as it was wonderful to enjoy a different menu every evening, served with such elegance.
06.01.2026 Guest
Great hotel - basic but very clean & amazing food on half board basis. Staff exceptionally friendly & helpful. Only criticism is that the rooms - in particular en-suite facilities could do with refurbishment - a shower head attachment from bath taps was inadequate.
28.12.2025 Kolya
Nice place to stay for skiing. Right near ski lift. Good breakfast, good dinner. Helpful staff. All very good.
11.03.2025 Guest
Avoid Hotel Bonavida – Terrible Service, Zero Care for Guests (Especially Families!) My recent experience with Hotel Bonavida in Andorra was an absolute disaster. If you're considering booking here, think twice—this hotel's payment system is broken, their customer service is non-existent, and they have no concern for their guests, even families with small children. I booked a confirmed reservation through an online booking site for my family, including a small child. Then, out of nowhere, I started receiving repeated emails demanding that I update my card details. I followed their instructions, updated my card multiple times, and each time, the system confirmed the update as successful. Yet, I kept receiving the same demand to update my payment details. When I called the hotel, Candela (a staff member) provided no solutions whatsoever—she simply repeated that they needed to "run the card." I explained that modern banking security requires a PIN or app approval and that my card could not be charged without it. Instead of offering an alternative solution, she refused to help and just kept repeating the same failed process. I even tried a different debit card, which was also confirmed as successfully updated, yet the same issue persisted. I called the hotel multiple times, but no one answered. Then, without warning, I received an email saying my reservation was automatically canceled due to "invalid payment," despite all confirmations that my card had been updated successfully. The reality of staying at Hotel Bonavida: If you're traveling with a family and small children, do not trust this hotel! You could arrive only to find out they canceled your stay with no warning. The hotel does not answer calls when you need help. The staff offers no solutions and is unwilling to assist when their payment system fails. Their flawed payment system cancels confirmed bookings, even when the card is valid and successfully updated. No apology, no assistance, nothing. We were left at the last minute, in the evening, scrambling to find another hotel for our family. We spent over 20 hours trying to fix this issue, updating cards, calling the hotel, emailing, and troubleshooting—only to be left with no reservation. This was not a misunderstanding—it was systemic incompetence and complete disregard for guest experience. When traveling with a family, especially small children, reliability is key. This hotel is anything but reliable. Avoid Hotel Bonavida at all costs! There are plenty of hotels in Andorra that actually value their guests—this is not one of them.
22.02.2025 Guest
We had a week’s skiing holiday here. Great value for money. Excellent food for all the family. Breakfast outstanding. Children’s room, bar billiard and table tennis great. Just opposite the ski hire shop and gondola. Perfect for children who complain about walking in boots and carrying skis. Very convenient when you have forgotten gloves/helmet/iphone. Staff friendly and helpful. Definitely my first choice for future holidays
27.12.2024 Badreddine
Great location!
17.11.2024 Ryan
Very nice and very clean hotel! The staff is incredibly kind and friendly. Nice parking for the car as well. Overall was a perfect stay! 5/5 stars:)
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POIs near hotel

museum
Museu de la Moto (2 min)
Museum showcasing vintage and classic motorcycles. Admission fee required.
attraction
Via Ferrata Canal del Grau (15 min)
Climbing route with metal rungs and cables along a mountain gorge near Canillo.
attraction
Cascada del Riu d'Urina (1.5 km)
Mountain waterfall accessible via hiking trails in the Canillo valleys.
attraction
Toll Bullidor (2.2 km)
Natural waterfall and swimming hole in Encamp's mountain streams, popular for summer bathing and hiking.
attraction
Els Jocs d'aigua (5 km)
Water play area with fountains and interactive water features in central Encamp, ideal for families.

Cafe and Restaurants near hotel

restaurant
Cafe «FAMILY ROOM» (1 min)
Av Sant Joan Caselles
restaurant
Restaurant «FRANKFURT EL COBERT» (2 min)
AD100 Canillo
restaurant
Restaurant CA LA PADRINA (3 min)
AD100 Canillo

Frequently asked questions about Hotel Bonavida

How close is Hotel Bonavida to the nearest ski lifts?

The hotel is located 50 meters from the Grandvalira gondola and 200 meters from the TC8 Canillo ski lift.

What types of rooms does Hotel Bonavida offer?

Room types include Run of House; Bed in Dorm; Standard (Single, Double, Triple, Quadruple, Quintuple, Family, Triple Family, Quadruple Family, Double Family); Comfort; Superior (room, Triple, Quadruple, Family, Double, Double Family, Quintuple Family); Deluxe (room, Double); Classic (room, Double); and Cottage.

Are children welcome and what facilities are available for them?

Children of all ages are welcome. The hotel has a playground, games room, and offers kid meals. Extra fees may apply for children using existing beds.

Does Hotel Bonavida have parking and is it free?

Free parking is available, but the garage parking is paid.

What wellness and leisure amenities does the hotel provide?

The hotel features a sauna, solarium, jacuzzi, fitness center, billiards, and a garden area.

Hotel prices for: July - August 2026 calendar

The average hotel price this month is 152 USD The best time to book is July 16, with rates starting from 118 USD

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