Chatswood Hotel in Mantra Building in Sydney

I did not enjoy my stay here at all. Upon first glance, the rooms appeared to be okay. However, when further inspected, there were some big issues. Firstly, the bathtub was not clean and the bottom of the bathtub was filled with scratches. Additionally, the ceiling was dirty. The doorknob of our room was flimsy, making entry difficult at times. Outside of the room, there was only one elevator in use and it was extremely slow. There was no access to stairs which makes me wonder what we would do if an emergency occurred. Also, the lobby smelt really bad, even though it was doused with spray. Overall, I was very disappointed with my experience given that I love staying in Chatswood.

Location great, that is all I can say about this hotel.

As a gold Accor member you would expect better service.

Dirty stains on carpet when entering room.

Dirty coffee cups in cupboard. Someone's underwear left on the balcony.

Lift does not work and signage is poor. Basement carpark is shared with another building, signage again is very poor.

Won't be staying here again.

Accor you need to do better.

The only positive thing I can say about this hotel is its Location close to train station shops and food. But that’s where it ends stay at the mantra if you don’t want to watch TV because it doesn’t work you don’t want air-conditioning because it doesn’t work or you want to take the stairs because their lifts don’t work and When they do work, they take you up down and every other floor you want to be at the right one!
This place is a hazard for safety. Just ask the other guest that found adult toys in their room when they checked in disgusting customer service disgusting hotel wouldn’t even stay there out of desperation. Thanks for ruining our holiday By taking our money for four nights and only allowing us three won’t give us managers names and Number to call he gave out a fake number. Don’t stay at this place, especially if you’re a single person on your own.

The hotel was comfortable enough, but very poorly maintained/serviced. When we arrived, I tried to turn on the bedroom light only to discover the ceiling light didn't work, I called down to the desk but there was no one who would be able to replace the globe during our stay. Admitedly we were offered to change rooms the next day, but honestly at that point I'm not particularly interested in having to change rooms.

Additionally I discovered the USB charger built into the bedside lamp was broken and the other bedside lamp was unplugged on arrival and the light switch in the bathroom was broken.

It really felt like the hotel doesn't pay attention to the details and likley didn't perform a pre-arrival check to make sure the room was fully functional / made the room welcoming for new guests.

The lobby was also very untidy with a large pile of amazon parcels stacked next to the main elevator bank the entire time we were there.

Hotel was comfortable for the purpose of our trip, but at over $500 for 2 nights, I would have expected a little more attention to detail and customer experience.

I wouldn't stay here again. The TV didn't work, if I put anything in the Fridge it froze, even the ironing board didn't work. I reported this to two of the Receptionists, one sent a young girl to look at the TV, but, it still didn't work, nothing was done by the second Receptionist. I then I saw a third Receptionist, who was lovely and arranged a room change for me. If it was a serviced room I didn't get any service. The edges of the carpets hadn't been cleaned for a long time.

Overall the rooms were dated and not what I expected at all. Also there was not breakfast available that I could see. Overall not the stay I expected.

They charged my credit card twice and said they will refund. It's been a month. Still no money returned and multiple emails, they say it's coming. It's not really a refund as it's an unauthorized transaction so they should have retuned it straight away.