Small Luxury Hotel of the World - DasPosthotel in Zell am Ziller

There is a lot to like about this hotel, but some improvements could be made. The hotel is part of the Small Luxury Hotels of the World collection, but a few aspects didn’t feel luxurious. On the positive side, we had great service from most of the staff. Our luggage was taken to our room and our car parked for us while we had a welcome drink. There were however a couple of occasions where staff acted like we were a nuisance, despite it being nearly empty. It didn’t always feel warm and friendly, and sometimes it felt like they weren’t used to seeing two men on holiday together. Our room was spacious and we were grateful for an upgrade to a pool view. The bed was comfortable, but we struggled to sleep as the room was far too warm all through the night, even with the fan that we had to request. Apparently the hotel is working on installing air con, but to not have it did not feel like luxury to us. I had to sleep with only the sheet for the duvet and even then I was too warm. There is some kitchen equipment but no coffee available. We were told that we could order what we wanted, but sometimes you want to wake up and enjoy a coffee on the balcony without having to call someone. We were sent information about cuisine, but only one restaurant option was open to us because the sister hotel was closed. This ruled out the fine dining option that we wanted for our honeymoon. We were not told about this before we arrived. It also meant that we struggled to get a spa treatment at a time that suited us. I don’t know how they were so full; we saw less than 10 other guests the entire time. This was a major disappointment as only one of us could get a facial. The food was tasty. Breakfast had a good number of options and a hot choice. We had dinner one night and it was delicious. We enjoyed our drinks too, but wine was overpriced and there was no English menu. The spa area is clean and well-equipped. We enjoyed that a lot. The gym was small and basic though. The pool area is lovely but it does not get a lot of sun and it is overlooked by apartments. Overall we had a pleasant stay but we booked this hotel expecting luxury and instead received something more basic. We have experienced better elsewhere and most likely wouldn’t return.