Sol Nessebar Bay All Inclusive in Nessebar

The hotel itself was good for kids and generally clean most of the tourists there were eastern Europeans which was not such a big deal but you get the rudeness and ignorance as well , the staff were misserable and looked like they didn't want to be there ,the towel lady looked like she hated her life and everyone else , the waterpark is good for the kids but lifeguards are either on there phone and again misserable, the beach was pretty crap ! the food is average nothing special at all , around the hotel there is nothing to do but the old town and sunny beach is a 10 min taxi driver away ....... Overall would never stay in this hotel again more 3 star than 4

The worst holiday of our lives! This holiday was ment to make memories and instead we had sickness and diarrhoea. The food was inedible… Just disgusting! Raw chicken, Children taking bites out of food and putting it back! Was just awful Drinks watered down, The pools are disgusting, muck floating on top of pool, there’s a constant smell of poo when sat around the mare pool. Staff so rude! We never had our room cleaned in the week we was there. The bathrooms stank of gone of maggots every morning The rooms are so old, basic nothing at all no cups no spoons no nothing! I would not go back to this place if someone offered me it as a free holiday Avoid at all costs and spend your money in somewhere else!

AWFUL. Don’t recommend to anyone. The pool is discusting,doesn’t seem to look like it gets cleaned. Food is horrendous, bathrooms smell dirty. Made people sick from the food and pool. Drinks watered down. Overall horrible wouldn’t go back even if it was free

Absolutely disgusting hotel,the staff is mean,the room is dirty, and don't let me get started with the food ... I found several times moulded food. A lot of money for absolutely NOTHING! I DON'T recommend.

The service is bad,the hotel is fine i guess could be better,they need to start maybe serving Good food not molted pizza's 🙄a lot of money for nothing

Currently staying at the hotel and have been extremely disappointed by the lack of rule enforcement by the hotel staff. Signs clearly displayed stating sunbeds not occupied will be stripped of towels etc yet 50% of sunbeds are being reserved from 08:00 onwards with no one on them until gone 12:00, Smoking and vaping is a common occurrence poolside so be prepared to breath in the secondhand smoke of others which is disgusting especially if you’re eating. Hotel stay being ruined by a selfish few and hotel staff seemingly not caring.

We stayed at Sol Nessebar Bay & Mare for 10 days with our child who has a milk allergy, and unfortunately, our experience did not meet even the most basic expectations for a 4-star hotel. Here's a breakdown of the issues we encountered: Food & Allergy Management – Extremely Poor • The hotel claims to be allergy-friendly. This is not true. • Allergen labels in the buffet are inaccurate (confirmed by kitchen staff). • The “allergy corner” includes only two plant-based milks—nothing more. • While they give you a allergy card in English and Bulgarian, it has no effect on actual food availability, and it is even hard to find person who would understand allergens written on the card. • It took five days and constant back-and-forth just to arrange a simple dish (meat without milk or much pepper). • Staff frequently confused milk allergy with gluten intolerance. • Many do not understand that butter contains milk. • Staff is generally uninformed about allergens and poorly trained. • No dairy-free ice cream or allergy-safe treats available (even margarine contains milk), not even to purchase. • We were clearly treated like the first guests ever with a food allergy, which is shocking. Room Conditions – Not 4-Star Standard • No toiletries in the room apart from hand soap (no tissues, water, or even glasses). • Only paper cups were provided; they disintegrated after one use and were never replaced – just after 5 days taken away, so you need to bring your own bottle or take paper cups from bar. • Tap water must be fetched from a shared dispenser in the hallway. • Bed linens were changed only after 5 days and multiple reminders. • We had cockroaches in the room. Hotel staff insisted they were “nature bugs just looking as a cockroaches” and offered just vacuum cleaning. We wanted to change the room, manager explained to us, that we are in nature so it is quite common that these cockroaches that just look as cockroaches are everywhere. • Balcony pooped by seagulls, never cleaned. Pool & Facilities – Misleading and Inadequate • Water in pools is only 20°C—too cold for kids. • Despite being advertised as one complex, guests from Bay & Mare are not allowed to use sunbeds or services at the Palace section (the only area with warmer pool). • Lifeguards do not supervise water slides properly—only police the sunbeds. • Sunbed availability is a daily race—by 8:00 AM, everything is gone (apart from Palace part, that is forbidden to use). • Towel kiosk hours are absurd (opens at 9 AM (when all sunbeds are already gone), closed at lunchtime and at 6 PM - so anytime it is natural to go there, it is closed), and it's often unattended as hotel is understaffed and kiosk service must go for new towels on their own. • “Lazy River” ride lacks inner tubes and rules, leading to arguments between guests. Not Stroller-Friendly • Access to the beach involves over 60 stairs in front of Mare hotel, no proper ramps. • No changing cabins, no toilets near the beach—must walk back to h